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MBHarmon's blog

13 Dec 2010 |

Did you know that you can enter a direct link to the Resource Manager of any managed computer without knowing it's guid?

0 comments
15 Jul 2010 |

My penchant for dramatic writing is known by just about anyone who's read my retelling of the UserGroup challenge from this year's Vision conference.  I decided out of mostly boredom to do another one for Windows XP and 7 hopefully people enjoy it.
 

3 comments
06 Jul 2010 |

My personal experience with Windows 7 has to this point been a good one.  Our rollout is still being scheduled for the rest of the general population, but I’ve been working with Windows 7 for nearly 4 months now without any issues.  I’m convinced this is because of a proper amount preparation before my abandonment of Windows XP, even with the added complication of focusing

0 comments
15 Apr 2010 |

So far Vision has been absolutely wonderful.  Between the great sessions packed with useful information, winning the UserGroup Challenge, and the Vendor Expo it's been hard to decide what I liked most.  Last night after KA I thought that it was set in stone what my favorite part would be.  However at today's morning snack I was surprised to see something new and unex

3 comments
14 Apr 2010 |
There is a legend of seven warriors.  They stood up together to represent their homeland, of the City of Kansas, in a grand challenge of skill, strength and intelligence.  A number of warriors came from across the world to compete in this grand challenge. 

14 comments
23 Jun 2009 |

We recently had a request that seemed to make way too much sense for us to have not done it already. 
A helpdesk worker wanted to be able to view everything associated to an asset (monitors, incidents, people, software licenses) quickly and easily. 

By creating a task we were able to make that happen right away. 

0 comments
03 Apr 2009 |

Like many organizations we have a mixed environment and we have to live with the decisions from the past.  One of those was the choice of Forefront for our antivirus/antimalware solution.  Until today we've been restricted in forcing scans from the Forefront console.  Thanks to Deployment Server our helpdesk staff now have the ability to force those scans themselves. 

1 comment
16 Sep 2008 |

Did you ever want to checkout a ticket directly from the e-mail notification sent from the Helpdesk module? It is possible and amazingly easy.

0 comments
27 Jun 2008 |

In some environments, or for some ticket types, there always needs to be an Asset. After all it doesn't make much sense to have an install software request without a computer seleted.

0 comments
27 Jun 2008 |

In some environments, or for some ticket types, there always needs to be a contact. For those options you can create a validation rule that will require this option.

0 comments