mccarthy.cw's blog

I am running into problems with the knowledge base due to a validation rule.  Instead of going through the console to disable all the validation rules I created the query below:

update wu_custom_instance
set status = 'i'
where custom_processor_id = 600

This will also work on other rules

Notification Rules - 100

Sometimes there is a need to reroute an existing incident when certain criteria are met.

For example:

I recently upgraded altiris to 6.0.308. I received the error message below when testing creating a new incident. I found that the default values for customer_id and contact_id were incorrect. I changed both values to 1 (the default contact for new incidents) and it corrected my problem.

Steps To Change The Default Values For customer_id and contact_id on a new Incident: