Minutes from Altiris Sacramento User Group 2/6/09 Meeting

Sacramento Altiris User Group Meeting minutes from 02/06/09
Attendees: Patrick Calvert, Linda Skellenger, Gloria Graham, Mike Reynolds, Rich Lund, Dewayne Cudney, Chris McLinden, Michael Bueche, Jason Moreno, Mike Jones. This is a partial list as I didn’t get the sign-up sheet

Points:
87 Patrick Calvert – split with Linda on setup
88 Linda Skellenger – split with Patrick on setup
100 Judy Shippey - drawing
125 Mike Jones – drawing
150 Mike Bueche – drawing
350 DeWayne Cudney – presenter

DeWayne Cudney from SMUD discussed his expertise with Altiris HelpDesk 6.0 solution with service pack 5 (Knowledge Base capability)
• History on himself
• 36 worker licenses
• Averaged 3,000 tickets/month
• SQL based queries
• XML based forms
• IE 6/7

Dan Sherwood from Symantec presented the beta version of Altiris Server Desk 7
• FAQ’s are available
• Role based, i.e. KM knowledge management, IM incident management, CM change management, etc.
• Can translate existing category tree from 6.0 to 7 version
• No more ‘worker’ vs. ‘winuser’ terms, instead using ‘instance analyst’ or end-user screen
• Display tickets requires no license, strictly licensed to people who access the frontend
• Screen shots can now be pasted onto the incident and stored onto the document management database (same place as the KB articles)
• Role based screens: analyst, admin, board, director, manager, etc.
• No longer Web browser dependent – eliminates the ‘back arrow’ button issue
• No more High, Medium, Low priorities, instead uses ‘How are you affected” select either individual, department, or entire company
• KB search
• WF form creation
• Many questions were asked
• We ran out of time, so much more to review