Video Screencast Help

Multiple Exchange Mailboxes and Enterprise Vault

Created: 05 Jun 2013
Rob.Wilcox's picture
+1 1 Vote
Login to vote

In Outlook 2010 and above Microsoft introduced a new feature of having multiple Exchange accounts in the same Outlook profile. Prior to this version of Outlook, you couldn't do that. Whilst this is a good thing, it does cause some problems for our friendly Enterprise Vault Outlook Add-in.

Because of the way in which the Outlook Add-in works, the primary Exchange account has to be EV enabled. In my situation below my 'rob' account IS archiving enabled, and the other account is not. If the primary / default mailbox isn't enabled, you'll get a pop-up like this:

Capture1.PNG

So if you have:

Capture2.PNG

.. the pop-up is displayed, and you have no EV functionality even though one of the mailboxes does have EV archiving enabled.

If you have:

Capture3_0.PNG

.. things will work.

Unfortunately there isn't a way around this.