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My Netbackup Activites and Symantec Support

Created: 25 Mar 2013 • 4 comments
inn_kam's picture
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Hi

i am working as Systems Engineer in one of the Vendor Side Company , and give support for Symantec Netbackup + Desktop Laptop + Ops Center for lots of Customer .and if got any complicated issue , we took help from Symantec  with excellent support.

In this blog i would like to contribute my Experience for trouble shooting various cases at customer side with the help of Symantec

And it wil help lots of people who are new in using Symantec Netbackup.

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inn_kam's picture

My first activity was i have deployed Netbackup with SQL Server Agent ,AD Server And Exchange Server.

The first problem which i got in deploying exchange server was  

When we  configured the Exchange Mail Server . and when we started the back up there was an error "Microsoft Exchange Writer " Failed ,

So I ran on exhange server the command VSSADMIN LIST WRITERS which  resulted.

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bc
   Writer Instance Id: {2fc40b75
   State: [8] Failed

   Last error: Retryable error 

So i took help from Symantec TECH NOTE

Exchange 2010 backup fails with status code 130 system error occurred

http://www.symantec.com/business/support/index?page=content&id=TECH181190

Resolution:

Rebooting the Exchange server

So, after rebooting the exchnage server this error was resolved

 
 
 
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inn_kam's picture

Another error came when i was deploying SQL Agent 

it was showing error 2

when i checked from symantec TECH Note it was due to corrupted batch file 

Corrupted Batch File / Missing or Incorrect Mandatory Parameters
 
A standard backup script looks like the one below and any of the keywords could be missing or incorrect:
 
OPERATION BACKUP
 
DATABASE "$ALL"
 
SQLHOST "VirtualName"              ----> this entry must be the production hostname of the SQL server
 
NBSERVER "MasterServer"        ----> this entry must match the hostname of the NetBackup master server. 
 
BROWSECLIENT "NodeA"  
 
MAXTRANSFERSIZE 0
 
BLOCKSIZE 0
 
ENDOPER TRUE
 
If the Master server is installed on a UNIX box, the client name in the script, keyword SQLHOST, must match the lower or upper case used to list the client in the backup policy SQLHOST could be pointing to the wrong host or if SQL is installed in a cluster, the keyword "BROWSECLIENT" may not point to the node name but to the virtual name.

If $ALL is not used, the correct SQL Database name must be specified.

If the SQL server has multiple named instances, the SQLINSTANCE keyword must point to the correct one.

Refer to section 3 of http://www.symantec.com/docs/TECH74475 for further troubleshooting.
 

There are other reasons also which can come if error 2 occurs in SQL Backup
This tech note of Symantec clearly explain it
http://www.symantec.com/business/support/index?page=content&id=TECH75456
 
And any one who is using SQL must read this tech note
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Mohammad_Ahmad's picture

nICE BLoG 

good experience

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inn_kam's picture

thanks 

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