Netbackup Knowledge base documents
Created: 04 Sep 2009 • 3 comments
327535 BUG REPORT: Consolidated deferred eject picks up only the most recent record for a profile from the vlteject.mstr file
323853 Device Configuration Wizard shows Status FAILED after scanning for devices attached to the media server.
326098 DOCUMENTATION: Protecting Distributed File System Replication (DFSR) data with NetBackup 6.5.4
330224 After upgrading to NetBackup 6.5.4, adjustments may be made to Windows VSS settings that lead to individual snapshots being deleted unexpectedly on a Windows client. This affects snapshots that are taken outside of NetBackup manually or with a third party application.
327791 After upgrading to NetBackup 6.5.4, adjustments may be made to Windows VSS settings that lead to individual snapshots being deleted unexpectedly on a Windows client. This affects snapshots that are taken outside of NetBackup manually or with a third party application.
304181 Duplication fails with error message, cannot add fragment to image database, error = the entity already exists.
302161 Trying to restore database over different database using a move template - getting error Exclusive access could not be obtained because the database is in use.
297841 The Netbackup Enterprise Media Manager (EMM) service does not start automatically upon a reboot of a Windows master server.
329066 BUG REPORT: A cold (offline) or hot (online) catalog backup will change the permissions for /usr/openv/db/data/NBDB.log to 0666.
319656 Inventory error for acs robot multiple errors status = 72 status_pending, 204 initialization failed, and 225
281649 GENERAL ERROR: The Veritas NetBackup (tm) Policy Execution Manager (nbpem) and NetBackup Job Manager (nbjm) services fail to stay running on the master server. The services start briefly, then stop. Jobs do not run.
330187 TECH ALERT: When multiple versions of a file are present, the NetBackup OpenVMS client will back up additional copies of the data in the latest version in place of earlier versions of the file. Both full and incremental backups are affected by this issue.
330009 TECH ALERT: When multiple versions of a file are present, the NetBackup OpenVMS client will back up additional copies of the data in the latest version in place of earlier versions of the file. Both full and incremental backups are affected by this issue.
329790 For the NetBackup Java GUI for NetBackup 6.5.3, whenever the Adjust application time zone option is selected, any available options which contain more than 1 entry in parentheses, the selection is not saved.
325333 Exchange 2007 on Windows 2008 restore failing with ERR - ubsInitialize() time-out 300000 Seconds
314042 Restore of a VMWARE virtual machine fails when it tries to use the VMWare Consolidated Backup (VCB) converter to move the staged vmdk s back to the VMWARE host.
318256 Backup jobs to SSO tape drives are queued with following error: waiting shared tape drive scan stop
329678 BUG REPORT: Duplication of backups with True Image Restoration (TIR) information using OpenStorage direct copy to tape will report success, but TIR fragments are corrupt. If the duplicated image expires, it cannot be imported.
279042 NetBackup (tm) 6.x Snapshot Client (Advanced Client) OS, Arrays and Database Agent Compatibility (Updated August 20 2009)
330064 Recovering individual documents from a database that was backed up with the NetBackup for Lotus Notes database agent
329309 BUG REPORT: Under rare circumstances, files and folders may appear to be missing or appear to have been backed up from the wrong location when browsing for Sharepoint granular images.
330037 BUG REPORT: SQL-Server point-in-time restore fails; Found line MOVE in batch file. It should be followed by TO .
330028 The following popup error message appears when logging into View Builder - Domains couldn t be retrieved for the server in the given time.
329993 Shared Resource Tree (SRT) restrictions for restoring Bare Metal Restore (BMR) Solaris 10 clients
295519 DOCUMENTATION: When adding a new drive of type LTO4/Ultrium 4, there is no drive type of HCART4 or media of type 1/2 cartridge tape 4.
329893 During Bare Metal Restore (BMR) Final Cleanup, the error message Unable to update client state on the Netbackup server, error =200 is displayed.
329862 Configure Storage Devices Wizard has blank line instead of a hostname in list of servers to configure.
274786 DOCUMENTATION: How to extend a VERTIAS Security Services (VxSS) credential for unixpwd users greater then 24 hours
238491 STATUS CODE 1: NetBackup for Lotus Notes backups of Domino Partitioned Server directories are partially successful
329744 Snapshot client backups using VSS transportable snapshots are failing with status 156 for Windows 2003 Standard Edition
319352 BUG REPORT: A potential for skipped duplications has been discovered in NetBackup Enterprise Server 6.5, 6.5.1, 6.5.2 and 6.5.3 environments using Vault. Vault will fail with error 306 if at least one duplication batch does not satisfy any of the duplication rules configured.
314420 BUG REPORT: Vault duplication fails with status 308 if NONE of the duplication batches satisfy any of the duplication rules configured.
329590 A potential for skipped duplications has been discovered in NetBackup Enterprise Server 6.5.4 when using Vault, or in versions 6.5.1 - 6.5.3 if a specific vltrun binary is applied. Vault may end with status code 0, 306 or 308 if duplication rules are configured. If a Status 0 occurs due to this issue, duplications are skipped without indication.
327941 A potential for skipped duplications has been discovered in NetBackup 6.5.4 when using Vault, or in NetBackup versions 6.5.1 - 6.5.3 if a specific vltrun binary has been applied. Vault may end with status code 0, 306 or 308 if duplication rules are configured. If a Status 0 occurs due to this issue, duplications are skipped without indication.
304253 When NetBackup Operations Manager (NOM) reports are emailed to Lotus Notes the data columns do not line up with the headers, making them difficult to read.
288437 NetBackup SAN Client and Fibre Transport Troubleshooting Guide (Revision B) (updated July 15, 2008)
251713 Veritas NetBackup (tm) 3.4 - 6.0 Network Data Management Protocol (NDMP) Hardware Compatibility List (HCL)
278692 Veritas NetBackup (tm) Server / Enterprise Server 6.0 Hardware Compatibility List (HCL) - includes information for supported drives, libraries, virtual tape devices, robot-types, fibre-channel HBAs, switches, routers/bridges, iSCSI configurations, and encryption solutions.
284599 Veritas NetBackup (tm) Server / Enterprise Server 6.5 Hardware Compatibility List (HCL) - includes information for supported AdvancedDisk and SharedDisk arrays, OpenStorage servers, drives, libraries, virtual tape devices, robot types, Fibre Transport HBAs, NDMP devices, SAN infrastructure, iSCSI configurations, and encryption solutions.
308955 NetBackup for Lotus Notes database agent backs up nearly as much data using an Incremental schedule as with a Full schedule
327496 BUG REPORT: Prepare to Restore (P2R) fails for VMWare Redhat client s when utilizing the current configuration
329598 IBM_DiskStorage_FlashCopy snapshot backups fail with status 156 for volumes on IBM DS 8300 arrays
319972 GENERAL ERROR: When attempting to restore to the Master Server, restore fails because TAR could not communicate with bpbrm on the same server.
317523 BUG REPORT: Bpfis.exe will fault when a reverse lookup of the IP provided by vcbvmname returns null value.
329064 NBU 6.5.4 BUG REPORT: A VCB (VMware Consolidated Backup) job may display spurious Unable to add to excluded file list error entries in the Job Details.
327725 How to confirm that Oracle is loading the correct NBU Oracle extension library files for use?
278991 NetBackup (tm) Enterprise Server 6.x / NetBackup Server 6.x Cluster Compatibility (Updated July 10 2009)
327105 A potential for System State data loss has been discovered in NetBackup Server / Enterprise Server 6.5.4. This occur when the System State is selected for backup and snapshot error control is changed from the default setting to Disable snapshot and Continue . This issue only affects Windows clients.
329361 GENERAL ERROR: When performing Active Directory Granular Backups, the name of the media server is decided by the name configured in NetBackup Enterprise Media Manager Server(EMM)
292873 GENERAL ERROR: Unable to login to NetBackup Operations Manager - User Authentication Failed. Verify VERITAS Authentication Service is running.
293091 GENERAL ERROR: After selecting the VMWare Guest in the Policy, the Administration Console stops responding for an extended period of time.
296289 GENERAL ERROR: NetBackup NDMP backups are failing with status 84 or fails to mount the media into the drive
297237 GENERAL ERROR: When running a Robot Inventory on a Quantum PX502 Robot, only two slots are returned
297659 GENERAL ERROR: NetBackup completes with a Status 0 when attempting to backup a Volume on the server however no data was backed up.
251935 VERITAS NetBackup for Lotus Notes backup ends in Status Code 1. The following error is found in the backup client s bpbkar log: Failed:0x20D:This database is currently being used by someone else. In order to share a Notes database, all users must use a Domino Server instead of a File Server.
321270 Backups jobs are not scheduled and cannot be started manually for policies with Cyrillic Characters in the backup selections.
329471 HOWTO: Use NetBackup to perform a restore for a total and complete recovery of Windows 2008 client(s) that includes C: (and other system) drive(s), Shadow Copy Component, and System_State from a reliable full Windows-NT backup without IDR or BMR in the event of a Disaster (or need to fall back to a known working state).
295433 DOCUMENTATION: Statement of support for the importing of Backup Exec images in NetBackup 6.x (and its release updates) using the Backup Exec Tape Reader
323421 When applying the NetBackup 6.5.3 Windows update patch in Repair mode, Bare Metal Restore (BMR) update files are always placed into the default location.
324998 BUG REPORT: Closing the NetBackup Java Administrator console (jnbSA, the Java GUI) does not terminate the nbsl session. nbproxy processes run 24 hours before timing out. Frequently starting and stopping the Java GUI may increase the load on the master server due to many nbproxy processes running, which may affect NetBackup performance.
281607 STATUS CODE 37: Known causes for a Veritas NetBackup Status Code 37 Operation requested by an invalid server
306382 exchange 2007 ccr backup of passive node fails with 103 - error occurred during initialization check configuration file
329360 How to use the nomsupport utility to gather support information for NetBackup Operations Manager (NOM)
296795 DOCUMENTATION: Special considerations while performing clustered installation of NetBackup on Windows 64 bit platforms
325001 DOCUMENTATION: What are the icons in the Backup, Archive & Restore (BAR) graphical user interface (GUI), and what do they represent?
306918 Shadow Copy Components backup on Windows 2008 domain controller fails with status code 71: none of the files in the file list exist
302389 NetBackup for Lotus Notes database agent backup fails with Status Code 69 (invalid filelist specification) when the ALL_LOTUS_DATABASES directive is used in the Backup Selections List
321950 Error Unable to login, status:525 when logging into Java administration console on Redhat Linux
301468 Exchange Database restore fails with status code 5 and there is an error shown in the tar log: ERR - beds_ese_access::V_OpenForWrite():FS_CreateObj() Failed! (0xE000FE30:A communications failure has occurred.)
290847 GENERAL ERROR: NBCC encountered an error condition of some type! and directory doesn t have 1024000 KB of space available when running the NBCC tool on a server with non English language setting.
328887 BUG REPORT: A user is unable to scroll and view job details in the Windows Administration Console, Activity Monitor
301178 status 159
308024 NetBackup catalog recovery fails with STATUS 13, if the previous EMM database used an alternative staging directory other than default /usr/openv/db/staging
329278 BUG REPORT: Redirected Restores of System State from the NetBackup JAVA GUI uses the wrong Rename Syntax when using Restore everything to a different location option.
305500 Status 24 occurs on a backup
327519 DOCUMENTATION: Storage Lifecycle Policy (SLP) does not support duplication of a Synthetic backup image.
327491 NetBackup Operations Manager (NOM) report columns to not line up when viewed in Microsoft Outlook 2007
327648 When deploying Storage Lifecycle Policies it is possible to configure NetBackup in ways that result in poor duplication performance and inefficient use of system resources. This document offers best practice advice for customers deploying Storage Lifecycle Policies with NetBackup 6.5.3 and 6.5.4 to ensure optimal performance
328458 Synthetic backups may unexpectedly fail to be scheduled. This can lead to data loss if older full backups expire and no newer synthetic backups have been taken.
325000 Synthetic backups may unexpectedly fail to be scheduled. This can lead to data loss if older full backups expire and no newer synthetic backups have been taken.
322802 Restores started by Master Server are successful, but attempts to restore thought specific machine (not a Master or Media Server) fail with status 46, 59 and 25
294554 How to specify which IP address the NDMP host will use to connect back to the NetBackup media server
316802 BUG REPORT: The bptm write process may attempt to access a non existent shared memory file if job database cleanup runs longer then 5 minutes resulting in a status 12
276993 GENERAL ERROR: Tapes are being frozen due to <16> write_backup: incorrect media found in drive index errors.
325408 GENERAL ERROR: Applying the NetBackup 6.5.4 release update on Solaris may fail with an invalid VRTSicsco package version error if Private Branch Exchange (PBX) was originally installed with other Symantec software. If this situation occurs, PBX will need to be reinstalled from the NetBackup 6.5 ICS (Infrastructure Core Services) media.
328980 DOCUMENTATION: Files in the directory /usr/openv/netbackup/db/jobs/restart may not get removed under certain circumstances.
304147 DOCUMENTATION: FlashSnap off-host alternate client backup does not support client and alt-client on different versions
328927 After upgrading operating system from Solaris 9 to Solaris 10, the media server stopped working
328803 Unable to change expiration date on backup image using bpexpdate, error message is requested media id was not found in the EMM database
276532 DOCUMENTATION: Clarification of the use of the value $ALL in NetBackup for Microsoft SQL Server batch files
281312 STATUS CODE: 86, 84, Backups are failing when using AIT-4 drives with Veritas NetBackup (tm) 6.0
328776 Documentation: How to override the default hardware VSS snapshot provider in order to use a software counterpart on a Windows 2003 based computer.
327740 BUG REPORT: Excessive number of 196 errors can occur when using calendar based scheduling with retry after runday selected
262914 GENERAL ERROR: After disabling the Removable Storage service on Windows Server 2003, the system event viewer log reports Event ID 10005. NtmsSvc DCOM errors.
327935 DOCUMENTATION: Best practices when configuring a large number of files or wildcards in policy file lists
289697 GENERAL ERROR: Backups and restores may fail, or troubleshooting may be hindered if the NetBackup log directories are not readable and writeable by user and application processes.
307967 DOCUMENTATION: Storage lifecycle Policy may duplicate data over the network rather than using a storage unit locally attached to the media server
306679 System errors in /var/log/messages file when backups run: kernel: scsi0 0 1 0 : reservation conflict
306794 BUG REPORT: Exchange 2007 Cluster continuous replication (CCR) running on Windows 2008. Backups work but unable to restore to RSG.
327281 STATUS CODE 308: Vault duplication is failing with status 308 No images Duplicated due to defective media.
326442 BUG REPORT: On a busy system bpduplicate may fail to get the version of the read host, causing bptm to fail with Could not open file to get shared memory information. Errno = 2: No such file or directory error.
326238 Windows Java GUI hangs or receives error code status 195, when trying to display details under Media and Device Management
302096 GENERAL ERROR: VMWare Consolidated backups are failing with Status 156 after receiving Snapshot creation failed: Host communication error. from vcbmounter
303460 GENERAL ERROR: Master Backups Job is hanging with Collect Disaster Recovery Information enabled
289482 DOCUMENTATION: AIX specific commands to run when troubleshooting core files for NetBackup support cases
303840 GENERAL ERROR: Cannot retrieve drive status for a media server. Devices list Retrieving status .
276758 DOCUMENTATION: How to use the bpnbat command with an answer file for VERITAS Security Services (VxSS) login
317208 A backup of the Shadow Copy Components of Windows 2008 server / Windows Vista fails with error can t open object: Shadow Copy Components:\System State\Active Directory\E:_NTDS\ntds (BEDS 0xE000FEDD: A failure occurred accessing the object list.) The requested operation was partially successful(1)
304228 How to Install NetBackup 6.5 Client and/or patches on a Cluster without the PBX Cluster Resource Groups
327705 When using Exchange with the Snapshot Client, transaction log data may be incomplete when allowing multiple data streams for different storage groups in the same policy. Unsuccessful, canceled, or otherwise delayed jobs may result in an inability to recover all transaction log data, due to inappropriate truncation.
325261 When using Exchange with the Snapshot Client, transaction log data may be incomplete when allowing multiple data streams for different storage groups in the same policy. Unsuccessful, canceled, or otherwise delayed jobs may result in an inability to recover all transaction log data, due to inappropriate truncation.
278555 In-depth Troubleshooting Guide for Exit Status Code 96 in NetBackup Server (tm) / NetBackup Enterprise Server (tm) 6.0
321189 GENERAL ERROR: VBR is not collecting Job, Image and Policy events A2015: External process exited abnormally on events for Job, Policy and Images.
303720 GENERAL ERROR: When using an HPia64 Master Server, restore of FullVM backup to a bprd.sfr fails with the message - couldn t find header in map
295796 GENERAL ERROR: When trying to add a tape drive to a media server, the following error message is observed: Failed opening the device mapping file .
317643 BUG REPORT: Duplications fail at or near the 2 hour mark with a NetBackup Status Code 50 (client process aborted), if multiple copies are being made concurrently.
327452 nbpem shuts down with pem exiting - failed to generate jobids, status 13 (file read failed) message.
301049 DOCUMENTATION: Recovering a Master Server at a disaster recovery site from a catalog backup requires the same topology.
326387 [Patch] NB_6.5.4.Winx64_CD.exe provides a media refresh to 6.5.4 for Veritas NetBackup (tm) servers and clients only on Windows 2008 and Windows 2008 Server Core x64 platforms for NEW INSTALLS, and for NEW INSTALLS of Windows 2003 x64 platforms
329235 [Patch] NB_6.5.4_ET1765302_1_329235.zip is a NetBackup 6.5.4 EEB (Emergency Engineering Binary) for Windows clients.
329039 [Patch] NetBackup_6.5_ICS_SolarisX86.tar.gz is the 6.5 GA ICS install for Veritas NetBackup (tm) Enterprise Server / Server 6.5 on Solaris x86 servers.
328211 [Patch] Veritas NetBackup (tm) Server / Enterprise Server 6.0 and 6.5 Device Mappings Package for UNIX / Linux 1.78