New Blog Entry: February 2009 SD UG meeting @ First Advantage

This zip file contains sample reports provided by Jeff Van Gundy on February 26th at the San Diego User's Group meeting. I have also included a message from Jeff on how to instruct customers to deal with the issue with MR4 MP1.

San Diego Altiris User Group.

Thank you for your time yesterday. I was glad to share the capabilities of Symantec Endpoint Protection with you. As I mentioned before, you can always expect to get straight information from me. I and Symantec value you as customers. We understand that you have invested time and money in our solution. Therefore, it is imperative that we make sure we are direct and honest with you in regards to our security portfolio and how it can impact you. It's easy to stand up and tell you how great we are. It's not so easy when we have an issue. But if I and Symantec are to have integrity, then we need to give you all information both good and bad.

Yesterday I told you that we have an issue with Symantec Endpoint Protection Version 11 MR4 MP1. This issue is only relevant if you are running the Network Threat Protection component on your clients. If not then you are not affected. If you are running MR4 MP1 with Network Threat Protection you may experience and issue where the client is taken off the network and not allowed to come back on. Right now the only way to correct this is by rolling back to an older version. Below are the documents that explain the procedures. Some of these documents may or may not apply to you so please read them over carefully. Also, a patch is in our QA group for this issue. I don't have a date on its release but if you have any questions, please let me know. Thank you.

Clients losing network connectivity with SEP MR4 MP1 installed.
http://service1.symantec.com/SUPPORT/ent-security....
How to selectively remove Symantec Endpoint Protection components
http://service1.symantec.com/SUPPORT/ent-security....
Creating custom Client Installation packages in the Symantec Endpoint Protection Manager Console
http://service1.symantec.com/SUPPORT/ent-security....
The client migration portion at the bottom of the document listed below has the information on the Auto Upgrade feature
Migrating to Symantec Endpoint Protection 11.0.4010 (MR4 MP1)
http://service1.symantec.com/SUPPORT/ent-security....

Jeffrey Van Gundy
Sr. Systems Engineer
cell: 760-822-8164
email: jeffrey_vangundy@symantec.com