New Support Tool Build Available!
Release Notes Build 1.0.5050 (6/22/2011):
Release 1.0.5050 (6/22/2011) Includes the following new features and fixes:
-Tamper Protection with SEP 11 should no longer be triggered by the Support Tool
-Corrected an issue where the Support Tool was not properly detecting required system restarts for installation of SEP.
-The Support Tool's pre-installation check for SEP will now function properly in scenarios where SEP is already installed.
-Fixed an issue where the status of Network Threat Protection was not being detected.
-Corrected an issue where the Minimum Requirement report was not being displayed for SEPM pre-installation checks.
-The Support Tool now collects raw SAV logs from the SEP client.
-The Support Tool will now properly detect when an upgrade is blocked, such as when installing a version of SEP over another version.
-Corrected an issue where SEP product definitions where incorrectly being reported as corrupted.
-For SEPM deployments, the SQL client port was being incorrected labeled as a false positive, this has been corrected.
-The Summary screen within the Support Tool will now list the SEPM's hostname when run on a managed client.
-Windows XP 64 bit will now be properly detected as a supported OS for deployment of SEPM and SPC.
-When opening an SDBZ from within the Support Tool where a load point report was collected without connectivity to the Reputation Database, the Support Tool will now prompt to resubmit the data.
-Corrected an issue where the test text for warnings did not match the overall warning text color.
-The Support Tool reports are now structured as statements, rather than questions.
-Corrected a typo in the report "There are no Security Advisories for this build of Symantec Endpoint Protection"
-Corrected an issue where the SMC service was incorrectly being flagged as being in error due to a start type of 'Demand Start'.
-The report outlining the SEPM's port usage will now properly display all ports in use by the SEPM.
-Corrected an issue occurring in some reports where the SEPM was being referred to as "SPC"
-Updated the Support Tool's service detection to properly accommodate both client and console.
-If present the Support will collect minidump files.
The Support Tool will automatically update to the new version, or can be downloaded from the following location:
As always, please let us know if you have any suggestions or feedback for improving the Support Tool.