Starting soon, Symantec Email Security.cloud users will begin migrating to our new Email Quarantine. The new end-user portal includes a number of improvements and new features including:
Is any customer action required? Customers do not need to take any action to benefit from this new functionality. Current Spam Manager customer data will automatically be migrated and new emails will be directed to the new Symantec Email Quarantine so that customers can access their data using the new portal.
Where can customers get more information? We’re confident that you’ll find the portal changes intuitive and easy to use. In order to provide customers and partners with necessary resources and knowledge to support the new functionality, we have posted quick start guides containing helpful content with the new look and feel.
In addition you can access our online help and our customer support team is always available to answer your questions via chat, email, and phone.
Survey Current quarantine users, would you like to provide feedback on your quarantine experience and future needs? Please take our survey. Be sure to click the “Finish” button to submit your response.
This product does not work. Have tried multiple times to release or delete some specific emails and product duplicated the emails I tried to release and did not release them even though it said it did and did not allow me to delete the spam emails I was trying to delete.
Where can I find the guides in other languages? I would like to see French and Spanish
Thank you.