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No data is available for the report type and time range specified

Created: 13 Oct 2009
mon_raralio's picture
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I've been getting this problem just recently:
SBG Error 10142009.JPG

I've tried searching and this is one of the promising solutions I've found:
http://service1.symantec.com/SUPPORT/ent-brightmailkb.nsf/c4328a80f8a0d26788256fa30064ed45/b2577f6f714c0d3b882571f4005c49eb?OpenDocument
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"No data is available for the report type and time range specified" shows when running a report for Symantec software or Symantec appliances with software 5.0.0-14 or newer

Situation: When running reports in Symantec software or Symantec appliances with software 5.0.0-14 or newer, an error message shows. The text reads: "No data is available for the report type and time range specified"

Solution: Symantec software or Symantec appliances with software 5.0.0-14 or newer does not track report data as a default. Enable tracking using the following steps. By default, the software does not track any report data.

To enable tracking of report data

  1. In the Control Center, click Settings > Reports.
  2. Under Report Data, select the report data you want to track.
  3. Click Save.
    The Symantec software or Symantec appliances will begin to store the specified report data.

The no data message continues to show until you select a time range after enabling data tracking. The no data message occurs for any data that is expunged from the MySQL database.
 

Product(s): Symantec Mail Security 5 for SMTP, Symantec Mail Security 8200 Series, Symantec Mail Security 8300 Series
Operating Systems(s): Red Hat AS 3.0 Update 5, Red Hat ES 3.0 Update 5, Solaris 9, Solaris 10, Windows 2000 Server SP4, Windows Server 2003 SP1, Windows Server 2003 (Japanese) SP1
Date Created: 09/25/2006

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Basically, someone set the expunger on our machine to a shorter time and it probably erased all the contents. So now, I've got no data to make a report and the monthly meeting is nearing. Another day at the office.