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NOTICE OF END OF STANDARD SUPPORT AND END OF SUPPORT LIFE for Altiris Management Solutions v7.0x & 7.1x components

Created: 04 Feb 2014 • Updated: 12 Nov 2014 • 12 comments
david_evans's picture
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On October 7, 2013 version 7.5 of ITMS was made generally available.  Symantec Corporation will End of Life (“EOL”) the earlier releases of this product including Components, Agents, Options any Maintenance Packs (MPs) and/or patches for each version, in all released languages.

The official source of information for end of life dates is here: 

http://www.symantec.com/business/support/index?page=products

Choose the product and then the 'release details' link on the right hand side. Then select the required version.

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SK's picture

How can the End of Limited Support and Start of Partial & End of Support Life dates be the same?

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david_evans's picture

My understanding is that we currently plan to extend limited support out for 3 years rather than two, but this is being reviewed constantly. I will post any change to this.

________________________________

David Evans
Senior Product Manager
Deployment Solution, Ghost Solution Suite, Server Management Suite, Task Server
www.symantec.com
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SK's picture

What I am trying to say is that going by the above information, limited support ends on 6th March 2016 and sees partial support begin on that date.  The matrix also shows that the end of support life is also 6th March 2016 which does not make sense, as you cannot begin partial support as well as end the actual support life on the same date!

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david_evans's picture

I understood your point entirely. We use a standard template with the headings above but in this case rather than stop limited support in 2015 we are pushing that out to the end of the 3 year cycle. There might be some changes over the next day or two so it's staying as it is for now but might get tidied up at some point in the near future.

________________________________

David Evans
Senior Product Manager
Deployment Solution, Ghost Solution Suite, Server Management Suite, Task Server
www.symantec.com
________________________________

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fabian.szalatnay's picture

You cannot be serious! Publishing these tentative dates using a "template"? 9 month later they are still unchanged. Start of partial support but end of complete support is still the same date? So there is no partial support at all? And there is also no 3 year cycle?

Customers need to know if their 7.1 environment is "support-less" by the year 2015. Is it now a fact?

Fabian Szalatnay | FYRE Consulting AG | http://www.fyre-consulting.ch

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david_evans's picture

I think there is some confusion around this information and I do not believe the dates represented in the original article are correct. The official source of information for end of life dates is and has always been here: 

http://www.symantec.com/business/support/index?page=products

Choose the product and then the release details link on the right hand side. Then select the version. I will review the dates with the rest of the PM team to ensure they are accurate.

I'm going to remove this information as it was only originally intended to help everyone understand that the products are end of life.

________________________________

David Evans
Senior Product Manager
Deployment Solution, Ghost Solution Suite, Server Management Suite, Task Server
www.symantec.com
________________________________

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fabian.szalatnay's picture

Thanks David! Appreciate your answer.

Talking about the INDEX page: http://www.symantec.com/business/support/index?page=products
If I get a list that big, I usually press Ctrl-F......
in that case I tried:
"Altiris"
"Client Managem...."
"IT Manageme...."
"ITMS"
....then I remembered.....it's called "Management Platform (Formerly known as Notification Server)" :-)

Maybe Symantec could re-think the naming there....(?)

Fabian Szalatnay | FYRE Consulting AG | http://www.fyre-consulting.ch

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Scott W. Allen's picture

So to clarify here. On September 18, 2015, I will no longer get any support for Management Platform (Formerly known as Notification Server) 7.1.2??

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david_evans's picture

Slight correction here, these dates are automatically generated based on release date. The platform released before the solutions and hence the date is earlier. Obviously the solutions don't work without the platform so this date will be extended to match the solutions date. Support goes well into 2016, please select the individual solutions for exact dates.

Sorry for the continued confusion.

________________________________

David Evans
Senior Product Manager
Deployment Solution, Ghost Solution Suite, Server Management Suite, Task Server
www.symantec.com
________________________________

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Scott W. Allen's picture

Well that helps.  So I have a couple of questions

1. pcAnywhere's most recent version EOL is 2015-11-03. What happens then? Will I be receiving a new version of pcAnywhere? If not, when we renew our contract, will I receive a prorated bill?

2. Will there be anymore updates to the solutions beyond 7.1.2 that will push out the date still farther? Or am I being forced into a "must update" situation?

Thanks!

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david_evans's picture

PcA falls outside of the products I manage but I can assure you we do have a strategy for this and I can ask my colleague to comment further when we have everything confirmed.

Regarding the EOL dates for the solutions I would not expect those dates to push out any further as we will likely be 3 versions ahead by the time the EOL date comes around. We've worked hard to try and make the migration path as painless as possible and there are a huge number of updates and many years of development in the latest versions so I hope the benefits of upgrading will prove worthwhile. After the EOL dates much of the product will continue to function so worst case scenario you will be able to continue past the EOL date but I would strongly advise against it.

I hope that helps

________________________________

David Evans
Senior Product Manager
Deployment Solution, Ghost Solution Suite, Server Management Suite, Task Server
www.symantec.com
________________________________

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