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NS 7.1 - Altiris Sub Agents Not Installing.

Created: 16 Sep 2011 • 1 comment
JimChud's picture
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I recently had problems with agents not installing while migrating alot of machines from one Notification server to another.

I found this when looking at the agent install policies and found 70 or 80 machine without the default agents e.g. Inventory Plugin, Software Management Plugin, etc. after attempting to reinstall the agents and restarting them they were still not installing the agents.

I had a 5 minute blockout in place on the machines at system startup was stopping the agents from installing. After 10 minutes they should have tried again but it seems they couldnt find the information as they didnt seem to have they're codebase and had no idea what to do next.

Removing the blockouts in 'Settings > Symantec Management Agent > Settings > Symantec Management Agent Settings - Targeted' has resolved the issues on the machines.

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dlopes's picture

Great information, 

I would like to give a suggestion, as was mentioned on the Team Field Enablement from Symantec regarding migration issues from 6.x to 7.x.

Its recommended that you always remove the sub-agents (plugins) from the 6.x agent prior to moving it to NS 7.x. then enable the plugin policy in the new console.

Its my third checklist item on 6.x to 7.x migrations.

That´s my 2 cents ;) hope it helps.

Daniel Lopes de Oliveira
Technical Team Leader - Endpoint Management & Mobility

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