Opening a Technical Support Case
The information below is the basic information you'll need to log a support case. Also attached is a pdf document you can use to monitor the severity of your case and keep on hand for quick reference:
In the United States and Canada, call (800) 342 0652 or (407) 357 7600. In all other countries, visit www.symantec.com/business/support/contact_techsupp....
Please have the following information available for the Customer Service Agent:
• Symantec Support Identifier (12-digit number: xxxx-xxxx-xxxx)
• Your complete contact information (please ensure you are a Designated Caller)
• A specific problem description and its severity, that is, its impact on your operations
• Additional relevant information about the affected systems
You can also use Symantec MySupport to initiate (Severity two, three, and four only) and manage (all severities) technical cases online: https://mysupport.symantec.com/.
While English is the primary language used to provide telephone technical support, best efforts are made to provide local language support in non-English-speaking regions. Please request local language support from the Customer Service Agent.