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Opening a Technical Support Case

Created: 20 Dec 2010 • Updated: 24 Dec 2010 • 1 comment
LeslieMiller's picture
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The information below is the basic information you'll need to log a support case. Also attached is a pdf document you can use to monitor the severity of your case and keep on hand for quick reference:

In the United States and Canada, call (800) 342 0652 or (407) 357 7600. In all other countries, visit

Please have the following information available for the Customer Service Agent:
• Symantec Support Identifier (12-digit number: xxxx-xxxx-xxxx)
• Your complete contact information (please ensure you are a Designated Caller)
• A specific problem description and its severity, that is, its impact on your operations
• Additional relevant information about the affected systems

You can also use Symantec MySupport to initiate (Severity two, three, and four only) and manage (all severities) technical cases online:
While English is the primary language used to provide telephone technical support, best efforts are made to provide local language support in non-English-speaking regions. Please request local language support from the Customer Service Agent.

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Sreekanthan's picture


Could you please suggest how to add SSAS 2012 service into VCS cluster. im using VCS ver.6.0.



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