Patch Management and Citrix Servers - Patching Office 2003
Office 2003 patches w/ batch files on Citrix Servers are failing. A 9009 error appears in the log files. As the batch file executes, it seems to not be able to find the executable file for the patch. Essentially, it is attempting to call the file from a folder where the file is not located.
Environment
Patch Management 6.1 and 6.2
Cause
An entry in the HKLM\Software\Microsoft\CommandProcessor\Autorun subkey was executing prior to the contents of the batch file. The Autorun value was 'CD\'. This, or any entry takes precedence and executes. In this case, because the patch was opening a separate command processor (CMD.exe), the HKLM Autorun entry executed prior to the batch file running, and changed the directory back to the root of the current drive, in thie case 'N:' Normally this should have been 'N:\Temp\cache or %temp%\cache.
For further information, see this information page.
Resolution
Removing the 'CD\' value from the Autorun reg key resolved the problem.
About Endpoint Management Community Blog
The Endpoint Management Community Blog is the perfect place to share short, timely insights including product tips, news and other information relevant to the Endpoint Management community. Any authenticated Connect member can contribute to this blog.
Comments 3 Comments • Jump to latest comment
I'm a bit surprised to see the votes, only 9. Well even if your mod is not the mod of the year - it's still a good tip.
Thanks for posting it, I copy/paste it in my personal database.
First of all thanks for sharing your tip, I have copied in my KB this info really interesting.
Thanks
It looks like the Patch Management configuration will be updated from here on out to properly work around this per AKB50099. There were other forum posts but I'm having trouble finding them which reference the 9009 error because the .bat file is executing directly on the package server via UNC which isn't supported if all the command lines aren't explicitly provided.
Thanks,
Kyle
Symantec Trusted Advisor
For Forum threads, please click "Mark as Solution" if answered.
For all content, please give a thumbs up if you agree with or support the post.
Would you like to reply?
Login or Register to post your comment.