Customer FAQ: pcAnywhere EOL
updated December 1, 2014
What is happening?
Symantec announced the end-of-life (EOL) for the pcAnywhere™ product (standalone version) on May 5, 2014. There will be no replacement offering from Symantec. The pcAnywhere™ Solution component which is included with the Symantec™ Deployment Solution product , the Symantec™ Client Management Suite product, and the Symantec™ IT Management Suite product is not affected by this announcement.
Why is Symantec EOLing pcAnywhere™?
The pcAnywhere™ product has had no major releases for over seven years, which automatically initiates the Symantec EOL process. After careful evaluation, Symantec has chosen not to continue offering a stand-alone remote control product.
Will the pcAnywhere™ product have Windows 8 and Windows Server 2012 support before the End-of-Support Life (EOSL)?
No. Platform support will remain as is through the EOSL.
Will Symantec introduce another remote control product in the place of the pcAnywhere™ product?
Symantec has no plans to introduce a replacement remote control product.
What does Symantec recommend as a replacement for pcAnywhere™?
Symantec is recommending customers upgrade to the Bomgar Remote Support solution. Bomgar and Symantec are partnering to offer current pcAnywhere™ customers preferred Bomgar pricing. For information on this offer, pcAnywhere™ customers can visit: www.bomgar.com/pcanywhere.
Where can pcAnywhere customers go to learn more about Bomgar?
Symantec and Bomgar will be hosting joint webinars on December 3 and 4, 2014 during which pcAnywhere customers can watch a live demo of the Bomgar solution and learn about the key benefits. To sign up for the webinar or listen to the recording after the webcasts, visit: www.bomgar.com/webinar/pcanywhere-upgrade.
Is the pcAnywhere™ Solution component affected by this announcement?
The pcAnywhere™ Solution component is not affected by this announcement. The pcAnywhere Solution™ component is included with the Symantec™ Deployment Solution product, the Symantec™ Client Management Suite product, and the Symantec™ IT Management Suite product.
Is the pcAnywhere™ Solution component a good replacement option for pcAnywhere™ customers?
The pcAnywhere™ Solution component may be a viable replacement for customers who also need the Symantec™ Deployment Solution product, the Symantec™ Client Management Suite product, or the Symantec™ IT Management Suite product. As of December 1, 2014, Symantec is recommending that pcAnywhere™ customers replace their product with the Bomgar Remote Support solution. For information on preferred Bomgar offers, pcAnywhere™ customers can visit: www.bomgar.com/pcanywhere.
How does this announcement affect existing license purchases?
This EOL announcement does not impact your use of existing licenses for the pcAnywhere™ product. You may continue to use the pcAnywhere™ product in accordance with the terms of applicable license agreements and other agreements with Symantec.
How does this announcement affect support for the pcAnywhere™ product and current support agreements?
Symantec will provide support for the pcAnywhere™ product under current support agreements in accordance with the End of Life Policy for Symantec Business Products and the EOL timeline described below. Note that all support will end on the End of Support Life Date of November 3, 2015.
- End of Life 5/5/2014
- End of Availability 11/3/2014
- End of Support Life 11/3/2015
Who should I contact with questions?
For any questions, please contact your Symantec Account Manager or call customer care at 800.721.3934 in the United States and Canada. For specific country offices and contact numbers, please visit www.symantec.com.