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PcAnywhere installation Issue

Created: 14 May 2013 • Updated: 15 May 2013 • 1 comment
technical_specialist's picture
+16 16 Votes
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Problem Description – PcAnywhere installation Issue

Error Logs

[05.01.2013 - 17:37:54]General-I: WinMain:: command line parameter is : /iall
[05.01.2013 - 17:37:54]General-I: Entered in ***CheckIfNSServer*** function
[05.01.2013 - 17:37:54]General-I: Altiris\eXpress\Notification Server key not found. This is not a Notification Server
[05.01.2013 - 17:37:54]General-I: Leaving ***CheckIfNSServer*** function
[05.01.2013 - 17:37:54]General-I: Entered in ***CheckpcAnywhere*** function
[05.01.2013 - 17:37:54]General-I: CheckpcAnywhere:: pcAnywhere is not Installed.
[05.01.2013 - 17:37:54]General-I: Leaving ***CheckpcAnywhere*** function
[05.01.2013 - 17:37:54]General-I: Entered in ***AltirisAgentPlatform*** function
[05.01.2013 - 17:37:54]General-I: RegOpenKeyEx:: Error reading Altiris Agent Key Error code : 2
[05.01.2013 - 17:37:54]General-I: Leaving ***AltirisAgentPlatform*** function
[05.01.2013 - 17:37:54]General-I: Entered in ***CheckAndUnInstallCarbonCopy*** function
[05.01.2013 - 17:37:54]General-I: CheckAndUnInstallCarbonCopy():: Carbon Copy is not installed
[05.01.2013 - 17:37:54]General-I: Leaving ***CheckAndUnInstallCarbonCopy*** function
[05.01.2013 - 17:37:54]General-I: Entered in ***CheckpcAAgentInstallation*** function
[05.01.2013 - 17:37:54]General-I: RegOpenKeyEx:: pcAAgent is not installed
[05.01.2013 - 17:37:54]General-I: Leaving ***CheckpcAAgentInstallation*** function
[05.01.2013 - 17:37:54]General-I: Main():: Install Host
[05.01.2013 - 17:37:54]General-I: Entered in ***InstallHost*** function
[05.01.2013 - 17:37:54]General-I: InstallHost:: Executing Host File Symantec_pcA_AutoStart_Host.exe

 

Solution

Remove the all files from Cache folder where the problem occur ( Path - C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{B364DA8F-1735-4DD3-865A-8B33CA5523CD}\cache)

Download the latest PcAnywhere from \\<Servername>\NSCap\bin\Win32\X86\pcAAgent on that client system.

Run the command pcAclientInstallManager.exe /iall using command prompt.

For the verification of installation from client. Go to the path – C:\Program Files\Symantec\pcAnywhere.

Note – After running the command file will re-update in the cache memory folder.

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consoleadmin's picture

Usefull troublshooting stepsenlightened

Thanks.

+1
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