Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Endpoint Management Community Blog

PCAnywhere Windows 8/8.1 support demand

Created: 29 Jan 2014 • Updated: 29 Jan 2014 • 21 comments
david_evans's picture
+2 2 Votes
Login to vote

Hello Everyone,

I'm currently working to understand the level demand in EMEA (or indeed worldwide) for Windows 8 and 8.1 support for PCAnywhere. We have introduced support for these platforms across the vast majority of our EPM products, however PCA is causing us some problems due to the deep-rooted incompatibility with our mirror driver.

If you see a need for this in the near future could I ask for the following details:

Customer name: <optional, this is not required>

Node count:

Business impact of not having support:

 

And finally, if anyone out in the community has had success with a workaround for this issue could you get in touch with me directly.

 

Thanks for your help.

 

Comments 21 CommentsJump to latest comment

dhannes's picture

Hello David,

We plan a migration to Windows 8.1 in may 2014. We have 420 nodes.

PCAnywhere is our only solution for remote control/support. We have setup a complete solution with policies for certain users to use remote control on specific clients.

Not having support for Windows 8.1 has a big impact on our IT staff (support desk), and on our users. We have a lot of workstations in the field, that are not easy accessible, so users need a remote control solution.

Regards,

David

0
Login to vote
SK's picture

Hello David,

How are you connecting to field systems today using pcA, as the pcA Gateway was EOL'd a while back?

SK.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

0
Login to vote
dhannes's picture

Hello SK,

The field systems are connected to our internal network. It is just diffcult to physically walk to these systems. They are connected to measurement-devices and labo-systems. But these are network coupled, managed workstations. So we use the normal pcA remote control client that is distributed with our Altiris CMS client.

David

0
Login to vote
SK's picture

Hello David,

Thank you for the clarification.

SK

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

0
Login to vote
TORB's picture

I have several customers that are using Windows 8.1 for part of there business.

Right now there is only 20-100 Win8.1 at each customer, but the Node count is increasing.

The business impact is lack of support. Win8.1 can be a challenge in it self for some users and not being able to support these users could affect businesss quite a lot.

 

 

0
Login to vote
MichaelCiv's picture

We too are planning a Windows 8.1 migration over the 2014 summer. We have roughly 2500 endpoints. PCAnywhere is our only solution for remote control/support. Not having Windows 8.1 support will greatly impact our IT staff. 

I love would love to see PcAnywhere development really taken seriously. We heavily rely on these tools integrated in the SMP for complete IT management. 

 

- Rider University

0
Login to vote
JeanWilson's picture

We are also planning on migrating to 8.1, and would like to see compatibility with windows 8.1. Come on symantec gitty up

0
Login to vote
gfitzgibbon's picture

We are also seeing more 8.1 nodes requireing support on our network and would like to see PCA compatibility for them.

Currently running with >3000 nodes.

Business impact of no support from PCA would be to move to another remote control solution as we only want 1 in use.

0
Login to vote
ianatkin's picture

Hi David,

We'll be begining work on Windows 8 this summer and we have a 5500 node license here at Oxford University.

For us, a remote control solution that's supported and embedded in the console is critical. This doesn't have to be PCAnywhere, but it has to be *something* that Symantec will support.

If PCAnywhere is going to have a code-uplift, bringing back a gateway/proxy and sorting out the messy console authentication options would be nice. Unlikely, granted. But nice ;-)

Kind Regards,

Ian./

 

 

Ian Atkin, IT Services, Oxford University, UK

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads

0
Login to vote
david_evans's picture

Thanks for the replies, I'm working directly with the Product Manager for PcA on this and have passed on all the feedback. 

________________________________

David Evans
Senior Product Manager
Deployment Solution, Ghost Solution Suite, Server Management Suite, Task Server
www.symantec.com
________________________________

0
Login to vote
dhannes's picture

What can we expect about WIN8/8.1 support? Can you give us an update as soon this issue is cleared up?

 

0
Login to vote
Network23's picture

Hi David Evans,

I´d really like to see Remote Support for CEM Agents (in other Words:Support for pcA over the Internet). This is the most important feature for most of our customers. Also very important is that this can be
implemented on the existing CEM Gateway and does not need to be installed on an additonal server in the DMZ. But please also make sure that this can be installed on a Server in the DMZ without being the
CEM Gateway (for customers not using ITMS or the CEM Gateway).

pCA Support for Windows 8 and Windows 8.1 is also important but from
my point of view (and for the most of our customers) not as highly as the feature mentioned above.

Kind Regards,

Network23

 

0
Login to vote
david_evans's picture

@dhannes - the current roadmap has this scheduled for calendar Q4. This is clearly MUCH further out than everyone is hoping for and I'm working with the Product Manager to see what can be done to speed this up. I will try and keep you updated as things progress. We've made a huge investment in the future of Endpoint Management and right now we're trying to get the balance right between updating the existing portfolio and realising our future plans. It's sometimes tough to get this exactly right.

________________________________

David Evans
Senior Product Manager
Deployment Solution, Ghost Solution Suite, Server Management Suite, Task Server
www.symantec.com
________________________________

0
Login to vote
david_evans's picture

@Network23 - thanks for the feedback, this feature is a very hot topic right now as well. We're reviewing resources to see what makes sense although it wont be making it into our next SP release later this year. This is being discussed right now so hopefully the release target can be updated soon. 

This feature isn't a simple ask because of the high security benchmark we set, so I would expect this to take some time.

________________________________

David Evans
Senior Product Manager
Deployment Solution, Ghost Solution Suite, Server Management Suite, Task Server
www.symantec.com
________________________________

0
Login to vote
JeanWilson's picture

Cem remote capability is a huge one.

+1
Login to vote
jfd's picture

We have some clients on Windows 8 now--about 10-15 nodes.

0
Login to vote
GarethNZ's picture

We are starting to test out Windows 8.1, we also use Altiris Recovery Solution, so we can't upgrade to ITSM 7.5 just yet, so we've had to setup MS WDS to support Winodws 8.1. No pcAnywhere support for 8.1 is on the "negatives" list of "Altiris" vs setting up SCCM for our client. We have around 1500 nodes.

0
Login to vote
GarethNZ's picture

I've just tested out pcAnywhere 12.6.8209 on Windows 8.1, it seems ok apart from running really slowly, like it refreshed in rows from top to bottom of screen on the guest\helper.

0
Login to vote
STHN's picture

Node count:

800

Business impact of not having support:

Remote Support not possible, which is critical on a new OS versions, that have more issues than older versions.

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

0
Login to vote
chrismcevoy72's picture

We currently have around 3500 nodes mostly running Windows 7, and about to start rollout of CMS v7.5 agents.  We may start to deploy Windows 8.1 at some point, but already have some devices coming with Windows 8.1 (tablets and touch hybrids).

Remote support using PCA is vital to us, as our IT support teams are fairly small and our support processes will be geared towards remote support being available.  It was one of the reasons we chose Symantec solutions!

0
Login to vote
JimChud's picture

We currently have 1000 nodes

 We are mostly running a mix of Windows 7 and XP but have got several hundred devices on Windows 8.1 tablets which currently aren't supportable on PCAnywhere.

Currently we have problems consistently connecting to clients using PCAnywhere and we are reliant on it for remote support.

Regards Jim.
Connect Etiquette: "Mark as Solution" those posts which resolve your problem and give a thumbs up to useful comments, articles and downloads.

0
Login to vote