PGP® Desktop 10.1.1 from Symantec™ is now available and includes a number of updates, and one of the most prominent features is for Mac OS X users. In a nutshell, when Apple pushed out the Mac OS X 10.6.5 and 10.6.6 updates, some of our customers who had PGP® Whole Disk Encryption from Symantec™ experienced a problem that made the machine unbootable. It didn’t affect everybody, but there were certain conditions that caused it to occur with a particular group of users.
First of all, we want to reassure all of you that we tested PGP Whole Disk Encryption on all of the early access developer releases, and we did not see this problem occur. Our engineering and support team diagnosed the problem further, and discovered that the issue arose out of the Mac OS X Automatic Update utility, which disabled PGP Desktop and overwrote critical boot files. The problem wasn’t so much with the operating system update itself, but how the installer performed the update, which led to an unbootable system.
The good news is that PGP Desktop 10.1.1 is now available, and it includes updates to prevent these types of issues occurring in the future. The new protections perform verifications and spots changes in the boot files.
In addition to the fix for the Mac OS X issue, there are a number of customer bug fixes included in this release as well. See the Release Notes for more details about the specific changes. Customers under maintenance and support may download PGP Desktop 10.1.1 from the PGP License and Entitlement Manager.