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PMS 6.2: Knowing Your IsInstalled from Your IsApplicable Rules, But What About the Software Release and Service Pack Ones?

Created: 02 Nov 2009 • Updated: 02 Nov 2009 • 1 comment
Ludovic Ferre's picture
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Thanks to the effort of individuals in the End Point management team we have the Single Rule Evaluator and Software Update Agent diagnostics available (see https://kb.altiris.com for details) to help with the core PMS Inventory rules: IsApplicable and IsInstalled.

However lately I have found some problems not related to both rules, but a little upstream from them: namely in the Software Release and Service Pack inventory rules. So what are these rules for? They, much like the IsInstalled (let shorten this to IIR for Installed Inventory Rule) and AIR (Applicable Inventory Rule) are defined in the Inv_Inventory_rule data class table. So they also contain an InventoryRuleXml entry and are handle by the Inventory Rule agent on the managed computers.

What differs though is that both of these rule sets (and resulting data classes) are then used by Patch Management Solution to create the intersect collection, which is like a SQL inner join between the user select collection (content) and the Service Pack or Service Release collection (content, again ;).

Now I suspect this is not very clear, so let's look at this.

MS09-043_KB947319_SR&SP_Prerequisite.png

This screen shot samples shows us the Software Release and Service Packs requirements for Office 2003 update KB947319. This means that a collection for Office2003-KB947319 exist in the NS and contains all resources that have reported Software Release 'Office 2003 - English' and Service Pack data 'Office 2003 SP3 - English'. 

So this is something worth bearing in mine when troubleshooting Patch Management execution error: is the computer targeted correctly by the NS or not?

My fresh experience tells me that this is not always the case, but I'm sure this was just a one off ;).

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KSchroeder's picture

We have been hit by this repeatedly, most recently (again) with the Compatibility Pack for MS Office 2007 updates from October 2009 (and a previous patch for the same software release a few months earlier).  We have the "gold" release of the OCP installed, which is unsupported/unpatchable but the various patches for this continue to try to apply on our machines.  We know the fix is to upgrade it or more properly remove it (since most of our clients have Office 2007 now and don't need the OCP any more), it is just a matter of getting it done.

Thanks,
Kyle
Symantec Trusted Advisor

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