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Problem Removing Shopping Service

Created: 26 Aug 2012 • Updated: 29 May 2014
Rob.Wilcox's picture
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An issue which came up on the forums, and I think is a little bit odd. When trying to remove the Shopping Service from an Enterprise Vault Server you get an ‘odd’ pop-up. So start with it’s even quite difficult to get to the screen where you can remove the service:

In the Vault Admin Console, you click on Enterprise Vault Servers, then select the server, and over in the right hand pane you right click on Services and go to Properties.

You can then select the Shopping Service and click ‘Remove’ … but when you do:

What you need to do is documented in the following technote:

http://www.symantec.com/business/support/index?page=content&id=TECH71206

Basically you need to change this value in SQL:

You then need to restart the Vault Admin Console, and now you can do the delete.