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Problems with non English Operating Systems

Created: 14 Apr 2010 • 1 comment
Martin_Forster's picture
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Hello all,

i will describe a specific Problem i had with a german Exchange Server Installation and BE2010

Environment:
Backup Server: Windows Server 2008 R2 Standard German with Backup Exec 2010
Exchange Server: Windows Server 2003 R2 Standard German, Exchange 2007

The Backup Exec Remote Agent was upgraded from 12.5 with a push installation.
Exchange GRT Backup always reported Back that the CDO is too old or not installed.

"V-79-57344-4615 - To support individual mailbox message and folder restores from Information Store backups, you must download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version 06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft web site. "

After lot of research and try and error i found out following.
The installation was done into the path c:\Programme\Symantec\...
But the path in the registry was the default english path c:\program files\symantec\ ...

I have fixed it with a find and replace in the registry.
searched for c:\program files\symantec
and replaced with c:\programme\symantec

I hope that this help other people with similar Problems.

There is also kb around which describes not the same but a comparable setup bug.
http://seer.entsupport.symantec.com/docs/297571.htm

And for reference there is a KB around, which describes how to force the Backup Exec Manager back to english.
http://seer.entsupport.symantec.com/docs/252954.htm
English error messages help alot on the hotline and on the problem research with our favorite troubleshooting tool. (google)
I even noticed that i sometimes gets error messages which are more detailed.

Kind Regards,
and good restores!

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