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Problems with the Servicedesk 7.5 Resolve/Close Multiple Incidents Application

Created: 22 Aug 2013
BRING's picture
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Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning. 

To reproduce the problem:

1. Go to Submit Request > Administrative Service > Resolve/Close Multiple  Incidents

2. Search & Add Tickets

3.  From the Selected Tickets section > Click Remove option

The actual result  is that the incident ticket is not removed    The expected result is that the incident ticket should be removed from the selection set.

There are no specfic errors displayed as a result of this problem

 

Further research showed that there was missing data in the save sets of the closure process.  This has been fixed and will be available in the upcoming 7.6 release of Servicedesk.  You can also workaround the problem by using an alternate bulk closure process found here for 7.5, and here for 7.1 sp2.