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Provide as much information as possible when creating forum queries

Created: 10 Sep 2013 • Updated: 14 May 2014 • 1 comment • Page Views: 56
CraigV's picture
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There's nothing worse than having a forum query with little information provided. It means extra time taken to ask questions of the OP in order to crack open the required information in order to begin the troubleshooting process.

The easiest way around this is to tag the forum query correctly...and in doing so, you provide as much information as possible. This in itself is really easy to do, and taking the time when creating the query by providing the correct tags will save a lot of effort in trying to decipher the background information.

Information that should be selected must include:

1. Operating system on which product is running - self-explanatory!

2. Select one product (Required) - This is going to tell forumites what product you're using. But more importantly, selecting the version of the product, ie. Backup Exec 2012, is going to ensure that if you don't mention this bit of information in the initial query, forumites will be able to see the version in the tags. No guessing the version and getting this wrong when replying.

3. Select one or two topics (How To, Backup - these 2 being the most important) - Simply put, this is going to identify where your issue lies. Examples of How To tags include Basics, Licensing, Patch, Performance etc. Easy designators of the issue at hand.
Examples Backup tags deal directly with the agents of Backup Exec for example. These would include Microsoft Exchange Mailbox Archiving Option, Agent for Microsoft Exchange Server and Agent for VMware Virtual Infrastructure. If you forget what agents you're using when typing your problem, these tags would designate them.

4. Also show this post on the following group pages - selecting any tags here will limit public viewing, unless general forumites are part of the group you have selected.

If you have any logs that were generated, or screenshots etc, add these in to the forum query by using the File Attachments section.

Simply put...tagging your forum query properly adds in information that can help sort out, or diagnose, your issue a lot faster than if they are left blank.

Thanks!

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.Brian's picture

Yep, couldn't agree more on these points. Maybe, you can get this as a sticky on every forum page :)

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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