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Backup Exec

**UPDATED** Quality Wins Every Time: vSphere 5.1 Support

Created: 20 Nov 2012 • Updated: 28 May 2014 • 98 comments • Translations available: 日本語
Drew Meyer's picture
+9 19 Votes
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STATUS UPDATE 2/25/14: In case you somehow missed the news, on November 19, 2013 Backup Exec SP3 came out and includes support for vSphere 5.5.

STATUS UPDATE 4/7/13: Backup Exec 2010 and 2012 will both support vSphere 5.1 in their next service packs, due in July. Beta testing starts in May so read here for more details and a link to sign up.
 

STATUS UPDATE 1/17/13: We stated earlier that we had uncovered significant quality concerns when testing VMware’s vSphere 5.1 APIs with Symantec backup products. After close work together, VMware acknowledged these issues and announced the VDDK 5.0 Update 1 APIs.

Here’s the latest information for customers using or planning to use VMware vSphere 5.1:

  1. Backup Exec will support vSphere 5.1 in the patch releases for both BE 2010 and BE2012. More details and beta program registration are available here.
  2. NetBackup 7.5.0.4 is now qualified for use with vSphere 5.1. The details are available here.

We thank our friends at VMware for their efforts and appreciate your patience while we aligned on quality joint solutions.

ORIGINAL POST: We’ve seen backup complexity explode in the last few years, encompassing tape, disk, physical, virtual, de-duplication and cloud components. Data quantities are increasing exponentially and virtualization is expanding its footprint in all IT environments. Symantec is committed to making backup and recovery functions as reliable as possible during this environmental evolution.

In the last decade Symantec and VMware have jointly developed solutions for the most advanced and complex virtual environments in the world. We are humbled and grateful that customers continue to choose NetBackup or Backup Exec more often with VMware than any other option.

Symantec and VMware are unwaveringly dedicated to quality in our jointly developed solutions. During our testing with the VMware vStorage 5.1 API Symantec encountered issues* that introduce risk performing consistent backups and ensuring reliable restores. We raised these concerns with our friends at VMware, who documented them in their knowledge base and in the VMware vSphere 5.1 release notes.  VMware expects a vStorage API update, and at that time we expect to retest and once again support joint solutions.

During these weeks of close examination VMware also confirmed that any 3rd party vendor depending on the current API may be impacted by these issues. We can only conclude that compatibility and support claims from other vendors are either poorly informed or possibly represent a more cavalier “ship-and-fix” data protection approach than Symantec is willing to accept. We welcome your questions and comments.

Sincerely,

The Symantec Backup Exec and NetBackup teams

@backupexec
@netbackup
@vmware

*Three specific issues are called out in the VMware vSphere 5.1 release notes:

  • Occasional segmentation-violation crashes during library disconnect
  • Hang in connect or cleanup due to intermittent race condition
  • Disk Open fails without an SSL thumbprint from vCenter

Comments 98 CommentsJump to latest comment

Tallwood6's picture

Yea because EVERY other backup vendor has got it wrong and symantec hasnt had to change its statement half a dozen times because it didnt get its facts straight. I suppose the reason server 2012 support is taking so long is because thats full of bugs as well, dont kid yourself the backupexec team is looking pretty silly at the moment especially when netbackup started supporting esxi 5.1 after the same set of statements and without any update to the product.

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Drew Meyer's picture

Check out the 4/7 update above for more info on when BE20120 and BE 2012 will support vSphere 5.1. Alternatively, read more about it by clicking here.

Questions and comments welcome, and be sure to watch out for pre-release information and events coming here on Connect as well as on Spiceworks, Twitter, Reddit and Google+.

Director of Marketing, NetBackup
@DrewMeyerSYMC

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Tallwood6's picture

GA expected in July.... I dont need to remind you when both server 2012 and vsphere 5.1 actually hit the shelves, does symantec think this kind of turn around on product support is generally acceptable?

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Stuart Green's picture

Don't fret. I can only speculate that not late after GA vSphere 6 will be possbily be outed at VMworld 2013 Aug-Sep.

Of course hope your getting all familiar with the vSphere Web Client as the fat client will not be around in vSphere 6.

So better hope Symantec programming for plugins for the Web Client not the fat c sharp client on Windows.

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.

+1
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Vlad Velciu's picture

In our company group we have been implementing BE2012 for each entity. We have been using this product for 9 months now and we have made the decision to move to Veeam after our "support contract" expire.

The reasons are many starting from unsupported vSphere 5.1 for almost 7 months, continuing with numerous bugs one of which actually wipes clean your backup storage (normal and/or dedup) and this one has done it's job with us before it was fixed and, finally, ending with slow duplicate to dedup of GRT backups (there are many more in between).

So, for us, the launch of a new service pack is useless. You can take your time.

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Andrew Madsen's picture

So I do not understand the point of bashing NetBackup, Stuart. If you do not like it change vendors. Voice your angst by moving. The pay check screems louder than anything else. This is a venue for understanding and managing the product of choice. Bitching about is is just that bitching and whining. Man up and change.

The above comments are not to be construed as an official stance of the company I work for; hell half the time they are not even an official stance for me.

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Stuart Green's picture

Thanks for your opinions Andrew. Seem to have hit a nerve.

I am managing two 'products of choice' at the moment in my environment - Veeam and NetBackup. So, I did move to Veeam to protect my VM's and left NetBackup to do the other physical server OS's and perform the last chain in the link - backup to tape. Over time I have seen both products develop within the arena of virtualisation data protection so am interested in understanding and managing both my products of choice.

Having used the NetBackup product for over 12 years and the inherent progression of the datacenter into the virtualisation space, I have been disappointed at the maturity of the product to seamlessly integrate and make it simple to use for VM protection, but with the rich feature set of technologies due in NetBackup 7.6, for sure it will start to make this playing field more even and competitive, but the decision much harder for IT departments with compelling product such as Veeam's.

Will be an interesting year ahead in this area.

I am not b___g, just keeping an open mind and an eye on the playing field.

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.

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Vlad Velciu's picture

After reading the entire topic again, I have noticed that the expression: "enterprise backup solution" or "enterprise data protection" is used heavily when talking about Symantec.

A backup software that phisically deletes all your backups from disk based storage including the deduplication storage (see http://www.symantec.com/business/support/index?page=content&id=TECH200284 ) is not by any chance an enterprise solution. When it happened we didn't know where to look and who was to blame. They just dissappeared. Only after the fix appeared we knew that "it was working as intended".

Again, one that doesn't provide support for a new version of a virtual environment for 7 months is not an enterprise solution. Paying for updates that don't happen is ...

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