Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.
Netting Out NetBackup

**UPDATED** Quality Wins Every Time: vSphere 5.1 Support

Created: 20 Nov 2012 • Updated: 22 Jan 2013 • 14 comments
Drew Meyer's picture
+1 1 Vote
Login to vote

STATUS UPDATE 1/17/13: We stated earlier that we had uncovered significant quality concerns when testing VMware’s vSphere 5.1 APIs with Symantec backup products. After close work together, VMware acknowledged these issues and announced the VDDK 5.0 Update 1 APIs.

Here’s the latest information for customers using or planning to use VMware vSphere 5.1:

  1. Backup Exec will support vSphere 5.1 in the patch releases for both BE 2010 and BE2012. More details and beta program registration are available here.
  2. NetBackup 7.5.0.4 is now qualified for use with vSphere 5.1. The details are available here.

We thank our friends at VMware for their efforts and appreciate your patience while we aligned on quality joint solutions.

 

ORIGINAL: We’ve seen backup complexity explode in the last few years, encompassing tape, disk, physical, virtual, de-duplication and cloud components. Data quantities are increasing exponentially and virtualization is expanding its footprint in all IT environments. Symantec is committed to making backup and recovery functions as reliable as possible during this environmental evolution.

In the last decade Symantec and VMware have jointly developed solutions for the most advanced and complex virtual environments in the world. We are humbled and grateful that customers continue to choose NetBackup or Backup Exec more often with VMware than any other option.

Symantec and VMware are unwaveringly dedicated to quality in our jointly developed solutions. During our testing with the VMware vStorage 5.1 API Symantec encountered issues* that introduce risk performing consistent backups and ensuring reliable restores. We raised these concerns with our friends at VMware, who documented them in their knowledge base and in the VMware vSphere 5.1 release notes.  VMware expects a vStorage API update, and at that time we expect to retest and once again support joint solutions.

During these weeks of close examination VMware also confirmed that any 3rd party vendor depending on the current API may be impacted by these issues. We can only conclude that compatibility and support claims from other vendors are either poorly informed or possibly represent a more cavalier “ship-and-fix” data protection approach than Symantec is willing to accept. We welcome your questions and comments.

Sincerely,

The Symantec Backup Exec and NetBackup teams

@backupexec
@netbackup
@vmware

*Three specific issues are called out in the VMware vSphere 5.1 release notes:

  • Occasional segmentation-violation crashes during library disconnect
  • Hang in connect or cleanup due to intermittent race condition
  • Disk Open fails without an SSL thumbprint from vCenter

 

Comments 14 CommentsJump to latest comment

Fred2010's picture

Drew,

Any idea on a timeframe when this issue will be solved by VMWare?

Also: Are these issue present in in vSphere 5.0 ???

Thanks!

 

 

-1
Login to vote
SYMAJ's picture

When looking through the VMware docs referred to in the above I am a little confused as to the following - can you confirm:

1. Does this apply to both Netbackup and Backup-Exec (I assume so as it is related to the API) ?

2. Is this soleley related to a Windows deployment (what about a 5220 appliance running Suse Linux) ?

3. If it is related to Windows ONLY, is there implications for a site running a Windows Master server with multiple 5220 appliances where only the 5220 appliances are mount hosts (Windows Master purely functioning as a Master Server - no Media Server functions) ?

Thanks,

AJ.

+1
Login to vote
zak2011's picture

Thanks for the post. We have been Symantec customers for quite a long time now and personally i have been very dissapointed with the way Symantec has handled backups of virtualized environments.

I have upgraded to Backup Exec 2012 and till date the entire process of doing a VM backup with Backup Exec has been a real pain.

Backup Exec is allright for physical servers but i strongly disagree that it can compete with products like Veeam Backup and Replication. I have switched to Veeam and backing up VMs have been much simpler.

Symantec has a very long way to go when it comes to supporting virtualized environments.

Thanks,

 

+1
Login to vote
Stuart Green's picture

Have also moved to Veeam (from NetBackup) 12 months ago for virtualised backups, and agree so simpler than Symantec implementation. NetBackup did what it did best, backing up physical servers running a variety of operating system in your datacenter. But the number of OS have marginalised in recent years and only Linux/UNIX and Windows have prevailed from application vendor support where we are coming from. 95% of our datacenter is virtualised. Licensing costs were another factor. Symantec have not moved with the times on this or been responsive enough.

We still however have to use NetBackup for the production data backup to tape part.

Veeam are teasing they will deliver this last part of the backup chain in the next major release.

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.

+1
Login to vote
vhdabigman's picture

I upgraded a couple of weekends ago.  Like many, I could not initially log in after the upgrade.  After a long support call we setup SSO with an explicit AD account to get my users back in.  But my Netbackup vmware-level backup is shit. 

VMware told me they plan to have a fix by the end of the year.  It looks like the stripped down appliance version alread has a fix.  I am keeping my fingers crossed hoping that they will have this fixed sooner.  We are getting ready to install client agents to 300+ VMs :(. 

+1
Login to vote
rendersr's picture

Any idea when the hotfix will be available for Backup Exec 2012 / vSphere 5.1?

Thanks!

 

-1
Login to vote
zak2011's picture

I personally think you should not rely on Backup Exec 2012 to backup VMs. My experience has been disastrous. Thats why i switched over to Veeam.

BE is good for physical servers but not for VMs.

-1
Login to vote
Marianne's picture

Interesting response from Veeam:

http://www.veeam.com/blog/symantec-admits-all-its-...

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

-1
Login to vote
zak2011's picture

Absolutely. They are right!

+1
Login to vote
Fred2010's picture

Hi,

It would be nice if we could get some official answers to all the questions posted here...

If VM backups are actually in danger, we have a right to know and apparently Veeam (See Marianne's post) seems to have a solution to at least avoid the issue...

Is Symantec providing us a simlar solution? Are they working on it? When can we be sure about our backups again?

So, my question again:

Is this issue present in vSphere 5.0 in combination with Netbackup 7.1.0.4???

I appreciate it might be difficult to answer all questions, but please answer as many as possible and be clear when this bug happens and how we can possibly avoid it...

Thanks!

 

 

+1
Login to vote
BigTimeOne's picture

Whats the update? What is taking so long? Where is the Support for Server 2012 and Windows 8.

Are those having issues as well?

+1
Login to vote
CRZ's picture

As I said over on the forum, the update was 12/17 (Hmm, that's when YOU posted) and can be found in this PDF:

DOCUMENTATION: Support for NetBackup 7.x in virtual environments (updated December 17, 2012).
 http://symantec.com/docs/TECH127089

Sorry we didn't do a better job of announcing it and I'm sorry you missed it.


bit.ly/76LBN | APPLBN | 75LBN

-1
Login to vote
BigTimeOne's picture

How did Symantec resolve the issues? Since there was no fixes from Symantec nor VMware?

+1
Login to vote
Drew Meyer's picture

Hi readers - see the update above for some answers.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

+1
Login to vote