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Endpoint Management Community Blog

Quick Steps When Cannot Open Deployment Sever

Created: 17 Sep 2009 • Updated: 17 Sep 2009
neil_rogers's picture
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I had a call from a customer yesterday.  They had a vulnerability that had to be fix by end of day, and it was 3 pm when I got the call.

He was not the deployment server admin, and had minimal access into DS, but the admin was not available.  Passwords were getting locked out due to the issue.

Opening up the console just pulled up the sql connection option.  So here are the few steps to check:

1.  Check what services are running, Altiris services need to be running, Altiris Deployment services (2-3 of them), and Altiris Express service, Restarting will show if the account is locked.
2.  Check the ODBC connections, Administrative tools, Data Sources (odbc) -> System -> (express service) -> test the connection
3.  Check SQL services to make sure they are running.

We went on to build a new job to deploy the patch, that is for another post.