So here is the issue. We have one Helpdesk server and one asset/inventory Server. Currently we have inventory forwarding turned on, but since the Helpdesk server is about five years too late the managed assets pop up with the creation dates based around when we started inventory forwarding.

This seems to confuse people on our helpdesk so I have found a fix that redirects the resource url on the helpdesk box to point to our asset/inventory Notification Server.

This fix is really easy and uses the custom.config file.

All you need to do is to add this string with your correct Altiris server address:

String Text:

"sidResourceExplorerURL">Http://(SERVERNAME)/Altiris/Resource/ResourceManagerConsole.aspx?ItemGuid={0}

See attached file for full string format in custom.config file.