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Endpoint Management Community Blog

Redirect Helpdesk Resource URL to Different NS Server

Created: 13 Feb 2009 • 2 comments
ag97690's picture
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So here is the issue. We have one Helpdesk server and one asset/inventory Server. Currently we have inventory forwarding turned on, but since the Helpdesk server is about five years too late the managed assets pop up with the creation dates based around when we started inventory forwarding.

This seems to confuse people on our helpdesk so I have found a fix that redirects the resource url on the helpdesk box to point to our asset/inventory Notification Server.

This fix is really easy and uses the custom.config file.

All you need to do is to add this string with your correct Altiris server address:

String Text:


See attached file for full string format in custom.config file.

License: AJSL
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dcudney's picture

I have implemented this in our testing environment and it works well. Good Job! I just wish we could point all of the asset information to our asset server.

Dewayne Cudney

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ag97690's picture

I don't understand why we can't pull all the information from a central asset server either. This resource was a thorn in my side when a tech would call and tell me that a computer date was wrong and we needed to fix our records, since it pointed to the helpdesk data and not the asset data. I guess not everything can be fixed with inventory forwarding.

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