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Remove the SMC password without applying policy from Server

Created: 17 Dec 2012 • 4 comments
rs_cert's picture
+19 19 Votes
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Hi

Below are the Step which can help to Remove the SMC Password without applying policy from Server

Double click on Symantec Client shield from Taskbar.

Go to HELP AND SUPPORT -> TROUBLESHOOT

From TROUBLESHOOT Tab Export the Policy from Policy Profile

Save it with name of Policy.xml in your Local System

Edit the Policy.xml in Notepad

Find the below Content and make the appropriate changes mention below.

AdminPassword ExitNeedPassword, UINeedPassword, ImportExportNeedPassword, UninstallNeedPassword

Set the Value as "0"

(I.E AdminPassword ExitNeedPassword="0" UINeedPassword="0" ImportExportNeedPassword="0" UninstallNeedPassword="0")

Than save the file in XML format and import the same.

Import Step

Go to HELP AND SUPPORT -> TROUBLESHOOT

From TROUBLESHOOT Tab Import the Policy from Policy Profile

Add the same file.

Then Enter the Smc -stop Command.

Service will be stop without password.

 

Hope this information help to you

Comments 4 CommentsJump to latest comment

rahrai40's picture

in my regedit HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\

UseVPUninstallPassword

 

not showing i don't know may be itis hidden or any aother problem plz help me removing Symantec 11 from my windows 7 32 bit laptop.

 

@ admin plz help

 

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rahrai40's picture

also your above post about policy cahnging not work for me when i try to export policy.xml its aks for password

 

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consoleadmin's picture

What is the actual issue in your symantec. If it not connected with your Symantec and policy is require the password to replace then you can try to replace it in safemode. Otherwise you can replace the sylink file with your SEPM Server in Safe Mode because in Safemode client Service not getting Started.

If it not working then best option is cleanwipe tool.

For cleanwipe tool you need to contact with Symantec Technical Team.

Thanks.

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Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

To delete GUI password follow the steps:

Open the registry

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
 
Change the value for SmcGuiHasPassword from 1 to 0
 
Restart the SMC service
 
To delete uninstall password follow the steps:
 
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword
 
Set to 0 to disable it.
 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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