Require a Contact
MBHarmon
June 27th, 2008
In some environments, or for some ticket types, there always needs to be a contact. For those options you can create a validation rule that will require this option.
If creating your validation rule for something such as a "Request" Type just enter it with the following parameters:
Name: Contact must be selected
Comment: Requires workers to enter select a contact when none has been selected.
Display this message: Please select a valid contact. The contact field is blank.
When: Every time incident is saved
When ALL of these are TRUE
"Type" is not equal to "Request"
"workitem_contact_id" is the same as "1"
To enter the last line of that parameter just use an <Advanced Condition>
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