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Resilient Operation; It Is Not Recovery, It’s About Never Failing

Created: 24 Sep 2012 • Updated: 11 Jun 2014
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Operational resilience is the economical balance between an organization’s requirements for service availability and the consequence of an interruption to that service.  The likelihood that your organization will experience a catastrophic loss from a material service interruption caused by an IT operational-problem is far greater than any service interruption being caused by some disaster or ‘black swan’ event.  So if the overarching objective is to protect our organizations from bad events that generate losses then it is time to focus our attention to creating resilient IT operations.   

We live in a technology driven world.  Every possible business processes has been automated; automated to the point where Information Technology is deeply embedded in the operating fabric of our business and the organization is now highly dependent on information technology.  IT has become a microcosm of the organization and it is used to process more transactions, of greater value, faster than ever before; retaining an ever-increasing amount of information for longer periods, as well.   

Information technology is used to increase operating efficiencies, extend our reach globally, accelerate the overall pace of business and increase our competitive advantage.  It has changed the way we sell; it has changed the way we buy; and it has even changed the way we meet, read books and chat with colleagues.  Simultaneously, and quite unintentionally, technology has introduced new exposures into our organizations and these exposures have deceptively seeped into every layer of the organization.

Exposures have been created through a combination the technologies’ complexity, its enmeshed interdependence, and its brittle infrastructure. While information technology allows our organizations to process more data, faster; it has also increased the likelihood that we could lose more data faster than ever before.  Information technology is not only needed to sustain continuity in a modern organization, it is a principal source for a potential business disruption.

The greater the reliance on technology, the larger the potential for loss becomes. The economic loss from a service-interruption is derived from the relative value of the data. Data is the new world currency and protecting that data is vital to survival the organization. Data loss, data unavailability, and data corruption all have an adverse economic impact.   Lose the wrong data, or lose too much data or even have access to the data unavailable for too long and it could prove economically-fatal.

Traditionally, backup has been used to protect data, however, backup technologies, even with their compression and de-duplication capabilities can’t keep pace with the massive volume of data or its rate of change. Our organizations are beginning to expect “instant IT” and today’s business simply cannot tolerate the excessive restoration times required by outdated backup processes.  There is simply too much data and the data changes too quickly for traditional backup processes to be effective.

The issue, however, is not about backup and it is not even about recovery.  Recovery is an added expense to the business and its cost outstrips the cost of prevention by two to three times.  Recovery is quickly becoming obsolete for mission critical applications.  In the new world of Big Data, Private Clouds, and Mobile-computing, we need to think about never failing; not how to recover.  Our views on recovery must be replaced with the notion of continuous service and resilient operations. We need to apply methods that reduce operational risk and promote better decision-making regarding how increase the operational resilience of IT.

Blog Author:
Mr. Wenk is Principal Resiliency Architect for Symantec’s Storage and Availability Management Group. He has consulted worldwide with large Fortune 500 customers; Generating demand for Cloud Infrastructures and architecting private cloud solutions for technology-intensive organizations in over 20 different countries; tackling some very challenging, complex, and ambiguous problems. His experience includes developing architectures and strategies for highly available, resilient and secure infrastructures in heterogeneous IT environments. He has performed quantitative operational risk assessments that were used to justify the significant investments required to build, transform and maintain resilient infrastructures; he has performed technology assessments, IT consolidation and transition strategies, and developed site selection criteria for complex heterogeneous technology consolidations. In addition, he has developed charging methodologies, performed capacity planning and performance evaluations in large, complex IT environments. Dennis has developed a number of risk-based services that quantify the return on technology investments that increase resiliency and improve continuity programs. His background includes experience with EMC Consulting as Senior Cloud Architect and with Hitachi Data Systems as Principal Global Solution Architect for High Availability Solutions, IBM Global Network as an Outsourcing Project Executive; Comdisco where he was Western of Director Technology Consulting; KPMG where he was Senior Manager, Group Leader for IT Operations and Transformations, as well as Heller Financial where he served as VP/Information Processing. Dennis Wenk earned an MBA in Accounting and Finance, BS in Computer Science from Northern Illinois University. He is a certified Information Systems Auditor (CISA), Certified Data Processor (CDP), and Certified Systems Professional (CSP), certified in ITIL Service Management. He was awarded Best Management Paper by Computer Measurement Group, and currently he sits on the Advisory Board for Continuity Insights and Serves as their Technology Chair. He has held the Cloud Special Interest Group Leader for the Outsourcing Institute and the Business Continuity Focus Expert for Information Technology Infrastructure Management Group. He is an advisor to Business Continuity Services Group. Dennis has written award-winning professional articles, white-papers and has been published in Information Week, Computer Performance Review, Trends and Topics, Continuity Insights, Infosystems, Computer Measurement Group, and DR Journal. He is a regular speaker at world-wide industry conferences. Some current topical expertise include; ‘3 Simple Complexities of Data Protection’, ‘Think About Never Failing, Not How To Recover’, ‘Focus On The Largest Source Of Risk: The Data Center’, ‘Risk Economics’, ‘Gaining Competitive Advantage: The Myth of the Resiliency Paradox’, ‘Eco-Friendly Data Center’, ‘Virtualization, a Resiliency Enabler’, ‘Economic Impact of Interruptions’, ‘Risk-based Business Continuity’, ‘High-Stakes Business Impact Analysis’, ‘A Risk-Based Approach to Internal Controls’, and ‘Resiliency: Clearing the Five Nines Hurdle’.