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Endpoint Management Community Blog

Servicedesk 7.0 Installation - Empty SessionID Errors

Created: 09 Oct 2009 • Updated: 12 Oct 2009 • 3 comments
BRING's picture
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Of the occasional Servicedesk installation issues, this one can be frustrating.  You will proceed through the first phase of the process, and while watching the details of the install, observe the following error:

An error has occurred at: GetAllPermissions
Error Message: Empty SessionID.

Stack Trace: System.Web.Services.Protocols.SoapException: Empty SessionID. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at LogicBase.Core.Ensemble.UserMan.Userman.GetAllPermissions(String sessionID) at Ensemble.Userman.GetAllPermissions.Run(IData modelData) at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.DoRunComp(IOrchestrationComponent comp, IData data, TLExecutionContext context)

It is important to understand that in order to install Servicedesk, you must also install Workflow 7.  This error is occuring during the Workflow portion of the installation, and is due to a account with insufficient SQL permissions configured.  Essentially the web session times out waiting for SQL to connect correctly.  The attached screenshot show when this is configured.

It has been shown to be easier and quicker to, rather than using a domain account during the Process Manager account configuration subtask of the install, simply accept the default account of ADMIN@LOGICBASE.COM.  Once ServiceDesk is installed, you can then add Active Directory administrative accounts  to the ServiceDesk configuration.

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AussieConsult's picture

 What does it mean if i get this error even though i AM using the default username / password combination ?

its extremely frustrating ...and the error message is a little bit difficult for us mere mortals to decipher !

Cheers
James

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BRING's picture

From a very simplistic perspective, it means that there was a form, process, etc, in the Servicedesk workflows that lost its IIS session ID information, and does not have the remainder of the session information to continue.

Beyond that simplistic discussion, we would need to know more about what was happening and occuring when the message displayed

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pcsd-01's picture

"The attached screenshot show when this is configured."

I am not seeing the screenshot.

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