The previous post about the RS Tools provided a great run down on what's included in the tool set. Here is a decent KB article that describes the RS Diag tools in fairly good detail and then how to get the collected data back into the hands of the gurus over in Estonia (that's where all your calls are directed if you need RS assistance) You don't even have to press 1 for English! https://kb.altiris.com/article.asp?article=36610&p=1