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Scheduled SymAccount Outage: Saturday, January 22

Created: 18 Jan 2011 • Updated: 14 May 2014 • 15 comments • Page Views: 2
Kevin's picture
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Maintenance is scheduled to take place on Symantec's SymAccount authentication service for 12 hours* Saturday, January 22 beginning at 7:30 AM PST**.

Symantec's Connect community uses the SymAccount service to authenticate users to the community.

During this time,

  • Anonymous users will be able to browse and search Connect content as usual.
  • Users who logged in before the outage will remain authenticated and will be able to browse, search, and post content as usual.
  • Users attempting to log in during the outage will be denied.
  • Users attempting to set up a new account during the outage will be denied.

The SymAccount team is upgrading to a new infrastructure that should speed up the log in process significantly.

* We expect the upgrade to take less time than is allotted but, as is the case with all upgrades, issues may arise that could cause this outage to be longer than scheduled. If issues are encountered with the upgrade, we'll update this message.

** 10:30 AM EST to 10:30 PM EST
     15:30 UTC Saturday to 03:30 UTC Sunday

Comments 15 CommentsJump to latest comment

Gerald Selvaraj David's picture

Great thing that it happens in saturday so that it does not affect a lot for the users

Thanks

Gerald

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Kiran Bandi's picture

Hope no issues will arise during/after the upgrade.

Thanks for the information.

Regards.

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kobby2's picture

Hello Everyone,

I just registered as a member of this community. I hope to learn from and share ideas about Altiris ticket system as am the helpdesk technician at Rentonschools.us.

Thanks for having me!

kobby2

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CraigV's picture

Thanks Kevin...maybe you can make the alert a bit bigger going forward? Not sure how many people's eye it would catch with the smaller font.

Cheers!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

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Gerald Selvaraj David's picture

I Think Font changing according to you  would be good but I love the current page whatever it is

but you could change it in IE setting View ---> Zoom ----> whatever needed

Thanks

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CraigV's picture

I won't do that. My font is fine the way it is. But if you check on the main page, the font for the alert is smaller than the rest. I would draw a bit more attention to it.

The rest of the site is top-notch!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

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Ken Putnam's picture

Agree with CraigV on this

If you are going to place a notice like this on the forum pages, something other than small  font, medium grey on light grey would be preferable

larger font, definitely, also a contrasting background to draw attention, maybe?

If this response answers your concern, please mark it as a "solution"

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Gerald Selvaraj David's picture
We'll be doing some work on Connect's login functionality this Saturday. Learn more.
 
Ok you come tyo say that this should be blod ok fine I agree with Craig
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M_Marcos's picture

GOOD Luck!! with the upgrade, and great that this is happening on saturday. yes

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Andy Welburn's picture

Like the few subtle changes carried out overnight already prior to this other work - looks a little "crisper" & the addition of the date posted under the avatar will please a few people!

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Ludovic Ferre's picture

I think it may take a while to sink in. The date tag left is good, but it feels a little weird (for now).

Quick question: could we access the "track" functionalities on the menu rather than thru the profile? This is a great place to find answer to your post.

I am currently off-net, on a retreat of some kind. I'll be back real soon, and you sure will hear from me then ;-).

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec

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riva11's picture

In the meantime there are some changes on the menu bar and vote up/down ....

And good luck for the upgrade!

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ron_d's picture

Help. I am trying to find info on Ghost 15 but all I can find is things on Ghost Solution Suite. What am I doing wrong?

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ron_d's picture

In case I am in the right place, I will outline my immediate problem.

When I  list my problem/error, auto detect says it can't find any Norton products. Where do they look. Norton Ghost is in my program files and it is all listed in Program listing.

I down loaded a trial and then activated the trial. I guess I activated it properly because I stopped getting the 30 day reminder.

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Ludovic Ferre's picture

You should post your question to "Endpoint Management > Forums > Ghost Solution Suite".

I am currently off-net, on a retreat of some kind. I'll be back real soon, and you sure will hear from me then ;-).

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec

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