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SEP and SVS Bluescreens

Created: 13 Aug 2008 • Updated: 29 Jul 2010 • 2 comments
Jordan's picture
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There is a conflict between older versions of SVS and recent definition files for SEP and SAV that has been causing bluescreens. Most people should not encounter this problem because newer versions of SVS do not have this issue. The versions having the problem that have been reported to us are in the 2.0 line. Customers should update to the 2.1 releases of SVS.

If you are experiencing these bluescreens please try the following, this solution has been tested in house and should work--if it doesn't please inform us:

  1. On a Machine boot into Safe mode.
  2. Open Regedit and navigate to HKey_LOCAL_MACHINE\SYSTEM\Altiris\FSL\ProgramIgnoreList
  3. Double click and add the following two entries to the program ignore list

    Relative to your SEP directories:
    \SymantecXXX\defwatch.exe
    
    \SymantecXXX\dwhwizrd.exe
    
    
  4. Then restart the machine. What you should be able to verify is the Definitions would be updated (you may have this process automatically) the Client will not Blue Screen.
  5. Update to the most recent version of SVS

Comments 2 CommentsJump to latest comment

Ron.Traweek's picture

It certainly hit us. We had about 3000 workstation gone completely Bootloops. Nothing like a lack of communication to make you look good to upper management. ;-)

Ron Traweek
Systems Administrator
The Cleveland Clinic Health System

Ron Traweek
Systems Administrator
The Cleveland Clinic Health System

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jaitchison's picture

This problem had me stumped. I could not figure out how to tell what was causing the crash.

John Aitchison
Network Administrator
MCITP:DBA SQL 2005
MCDTS
MCP

jaitchison@perkins1.com

John Aitchison Systems Administrator II 

MCITP:DBA SQL 2005 MCDTS MCP

MCITP:Enterprise Messaging Administrator for Microsoft Exchange 2010

john-a@john-a.net

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