Endpoint Protection Small Business Edition

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SEPM Monitor 

Apr 27, 2009 02:47 PM

All,
Have anyone seen this in SEPM 11 MR4. We cant see any Monitors.

Action Viruses Security Risks
Cleaned 0 0
Suspicious 0 0
Blocked 0 0
Quarantined 0 0
Deleted 0 0
Newly Infected 0 0
Still Infected 0

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shaun_b
Apr 29, 2009 05:36 PM

Well there are indeed alot of possibilites for your issue. Some of the preliminary questions that come to mind that I would focus on...

1. How many endpoints do you have? Is it possible that you simply don't have any infections? 
2. How was SEP rolled out to the endpoints? 
3. Are you sure the clients are reporting in (as identified in some of the posts above)?


Some things to check...

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/16638b5449556ae3882574c200793618?OpenDocument

What to do when you suspect that a Symantec antivirus product is not detecting viruses
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/73537d3ec91e9d3288256a220027acf0?OpenDocument

Migration User
Apr 28, 2009 05:48 AM

 Clear case of communication issues in this. Are your clients manaed first.  Are policies being pushed for management. Thirdly is file and print sharing on along with  appropriate ports across LAN/WAN open for communication.

Migration User
Apr 28, 2009 12:19 AM

Clients not reporting their logs? Check first the connection to and from the clients (choose a few) and if the ports are opened.

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