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SEPM Monitor

Created: 27 Apr 2009 • 3 comments
Glenny1's picture
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All,
Have anyone seen this in SEPM 11 MR4. We cant see any Monitors.

Action Viruses Security Risks
Cleaned 0 0
Suspicious 0 0
Blocked 0 0
Quarantined 0 0
Deleted 0 0
Newly Infected 0 0
Still Infected 0

This never updates

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mon_raralio's picture

Clients not reporting their logs? Check first the connection to and from the clients (choose a few) and if the ports are opened.

“Your most unhappy customers are your greatest source of learning.”

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vikram3500's picture

 Clear case of communication issues in this. Are your clients manaed first.  Are policies being pushed for management. Thirdly is file and print sharing on along with  appropriate ports across LAN/WAN open for communication.

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shaun_b's picture

Well there are indeed alot of possibilites for your issue. Some of the preliminary questions that come to mind that I would focus on...

1. How many endpoints do you have? Is it possible that you simply don't have any infections? 
2. How was SEP rolled out to the endpoints? 
3. Are you sure the clients are reporting in (as identified in some of the posts above)?

Some things to check...

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity
http://service1.symantec.com/support/ent-security....

What to do when you suspect that a Symantec antivirus product is not detecting viruses
http://service1.symantec.com/support/ent-security....

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