Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Endpoint Management Community Blog

Service Desk Component "Create Ticket" - Comments Format

Created: 23 Jul 2008 • Updated: 23 Jul 2008 • 1 comment
Andy Tous's picture
0 0 Votes
Login to vote

When using the Service Desk component "Create Ticket", notice the "Comment" field under the "Ticket Details" tab only shows information using a single line.

This will cause your comments to show on a single line when viewing from the Altiris Helpdesk side.

You should be able to fix this from the Workflow Designer by simply opening the "Create Ticket" component, "Ticket Details" tab. Click to edit the "Comments" and click on the on the "Source" button then "OK".

You will notice the [CR] squares will appear next to each line.

NOTE: If you edit the comments using the "Design" mode, you must click on "Source" and "OK", otherwise everything will display on a single line again.

Comments 1 CommentJump to latest comment

macten's picture

Thanks for the tip. This was driving me crazy. However, it doesn't resolve all the formatting issues. Specifically, when trying to dump the contents of an array into the comments section it dumps everything inline instead of putting a newline at the end of every row. So far I have been unable to figure out how to get this to work.

Login to vote