SFHA 6.0/6.0.1 Quality Rocks!
We are seeing great adoption rate for our newest SFHA releases (6.0 & 6.0.1) and customer escalation data shows a marked improvement in quality over previous release (5.1SP1). In the last year (Nov 2011-Oct 2012), deployments of 5.1SP1 and 6.0/6.0.1 releases were equal in number whereas the customer escalations received on 6.0/6.0.1 stream were just 40% as compared to those received on 5.1SP1. And the good news doesn’t stop there! It is common that an escalation does not actually end up in product code changes and the trend continues, significantly smaller number of customer escalations on 6.0/6.0.1 stream resulted in product changes as compared to previous release.