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SharePoint Portal backup failed with none of the requested files were backed up(2)

Created: 29 Nov 2010
Zahid.Haseeb's picture
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Environment
 
AD = win2008
NBU Server = version 7 on win2003 OS
SharePoint portal server2 = 2007
portal Web Server = 2003
portal DB Server = 2003
 
 
Activity Monitor
 
11/23/2010 6:54:27 PM - requesting resource SharePointPortal
11/23/2010 6:54:27 PM - requesting resource netbackup.NBU_CLIENT.MAXJOBS.sp-web
11/23/2010 6:54:27 PM - requesting resource netbackup.NBU_POLICY.MAXJOBS.SharePointPortal
11/23/2010 6:54:27 PM - granted resource netbackup.NBU_CLIENT.MAXJOBS.sp-web
11/23/2010 6:54:27 PM - granted resource netbackup.NBU_POLICY.MAXJOBS.SharePointPortal
11/23/2010 6:54:27 PM - granted resource MediaID=@aaaab;Path=E:\SharePointPortal;MediaServer=netbackup
11/23/2010 6:54:27 PM - granted resource SharePointPortal
11/23/2010 6:54:27 PM - estimated 0 Kbytes needed
11/23/2010 6:54:27 PM - begin Parent Job
11/23/2010 6:54:27 PM - begin SharePoint, Start Notify Script
11/23/2010 6:54:28 PM - started process RUNCMD (892)
11/23/2010 6:54:28 PM - ended process 0 (892)
Status 0
11/23/2010 6:54:28 PM - end SharePoint, Start Notify Script; elapsed time: 00:00:01
11/23/2010 6:54:28 PM - begin SharePoint, Step By Condition
Status 0
11/23/2010 6:54:28 PM - end SharePoint, Step By Condition; elapsed time: 00:00:00
11/23/2010 6:54:28 PM - begin SharePoint, Read File List
Status 0
11/23/2010 6:54:28 PM - end SharePoint, Read File List; elapsed time: 00:00:00
11/23/2010 6:54:28 PM - begin SharePoint, Resolver Discovery
11/23/2010 6:54:29 PM - started process bpbrm (3232)
Status 2
11/23/2010 6:55:56 PM - end SharePoint, Resolver Discovery; elapsed time: 00:01:28
11/23/2010 6:55:56 PM - begin SharePoint, Stop On Error
Status 0
11/23/2010 6:55:56 PM - end SharePoint, Stop On Error; elapsed time: 00:00:00
11/23/2010 6:55:56 PM - begin SharePoint, End Notify Script
11/23/2010 6:55:56 PM - started process RUNCMD (928)
11/23/2010 6:55:57 PM - ended process 0 (928)
Status 0
11/23/2010 6:55:57 PM - end SharePoint, End Notify Script; elapsed time: 00:00:01
Status 2
11/23/2010 6:55:57 PM - end Parent Job; elapsed time: 00:01:30
none of the requested files were backed up(2)
 
 
Already configured parameters
 

Just so you know, I got my answer from Symantec support.  There is a lot of stuff you have to do or check that is not present in the SharePoint admin guide, so I'll share the check list I got from them:

1. NetBackup client version 7.0 installed on all servers in the SharePoint farm, even SQL backend.

2. The NetBackup cilent service is being started by a domain account

3. the domain account in step 2 has the following privileges and permissions:
    a. "Replace a process level token" and "Debug programs" (administrator tools - Local security policy - Local policies - User rights assignment) for all servers in the SharePoint farm, backend SQL included.

   b. Local administrator rights on all servers in the SharePoint farm.

  c. Withing SharePoint central administrator, the domain account is specified as a SharePoint administrator (Operations - Security configuration - update farm administrator's group)

   d. The system administrator role on the SQL server for SharePoint databases (in SQL - Security - roles - sysadmin - add the domain account)

4. .Net Framework 3.5 at minimum

5. Dont forget to make all the changes in the master server attributes and the client attributes as specified in the SharePoint admin guide.

6. In the policy, the client selection is a front end web server for the SharePoint portal.  The backup selection for your first policy should be: "Microsoft SharePoint Resources:\"

If you want to use GRT, you have to make that policy first and run a backup (its an object level backup just as Sharepoint might perform by himself) without the "Enable Granular Recovery" check box ticked.  Then you activate GRT and add 'AllWebs" to the backup selection.

 

Resolution

I uncheck a setting in the IE. See the below snap for reference and my problem is resolved: