In quality assurance circles at Symantec it is often stated that clean data (e.g. files from clean software) are to false positives as malicious data are to true positives. In simple terms this means that clean data helps us prevent false positives in the same way that we can’t write antivirus signatures or antivirus technology if we don’t have malicious data.
At Symantec we go to serious lengths to generate, and also source, clean data to assist with our false-positive prevention efforts. With this in mind, over the past 12 months we piloted a “software white-listing program” that allows software developers and Independent Software Vendors (ISVs) the opportunity to proactively white-list their software with Symantec. The good news is that, due to the success of the pilot program, we are ready to offer this program on a broader basis through the Symantec Web site. If you would like to participate in this program please go to the following location on the Symantec website:
The key benefit from a software developer’s or ISV’s perspective is that it reduces the risk of false positives on the software white-listed. Another benefit for the white-listed software is that some Symantec products, such as Norton Internet Security 2010, will not scan the software in question (due to it being white-listed), resulting in a better user experience on that computer where both software programs are installed.