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status: 9 OR a necessary extension package is not installed or not configured properly OR Howto Create Encrypted Backup

Created: 08 Jan 2012 • Updated: 10 Jan 2012
Zahid.Haseeb's picture
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Environment

Veritas Netbackup Server = 7.1

OS of Veritas Netbackup Server = win2008

SIngle Netbackup Master/Media Server

 

Problem

I checked the Encryption box in the Netbackup Policy but the backup is getting failed with error 9. See the below Activity Monitor details.

Activity Monitor

1/6/2012 3:54:50 PM - Info nbjm(pid=3276) starting backup job (jobid=132127) for client ABC-SERVER, policy ABC_Full_Manual, schedule Manual  
1/6/2012 3:54:50 PM - Info nbjm(pid=3276) requesting MEDIA_SERVER_WITH_ATTRIBUTES resources from RB for backup job (jobid=132127, request id:{0B5A8596-0180-4C10-A450-C18CC6E4FE91})  
1/6/2012 3:54:50 PM - requesting resource NBU-Server-hcart-robot-tld-0
1/6/2012 3:54:50 PM - requesting resource NBU-Server.NBU_CLIENT.MAXJOBS.ABC-SERVER
1/6/2012 3:54:50 PM - requesting resource NBU-Server.NBU_POLICY.MAXJOBS.ABC_Full_Manual
1/6/2012 3:54:50 PM - granted resource NBU-Server.NBU_CLIENT.MAXJOBS.ABC-SERVER
1/6/2012 3:54:50 PM - granted resource NBU-Server.NBU_POLICY.MAXJOBS.ABC_Full_Manual
1/6/2012 3:54:50 PM - granted resource NBU-Server-hcart-robot-tld-0
1/6/2012 3:54:51 PM - estimated 0 Kbytes needed
1/6/2012 3:54:51 PM - Info nbjm(pid=3276) started backup job for client ABC-SERVER, policy ABC_Full_Manual, schedule Manual on storage unit NBU-Server-hcart-robot-tld-0
1/6/2012 3:54:51 PM - started process bpbrm (6876)
1/6/2012 3:54:52 PM - Info bpbrm(pid=6876) ABC-SERVER is the host to backup data from     
1/6/2012 3:54:54 PM - Error bpbrm(pid=6876) Client ABC-SERVER not configured for encryption.       
1/6/2012 3:54:56 PM - end writing
1/6/2012 3:55:01 PM - Info bpbkar32(pid=0) done. status: 9: a necessary extension package is not installed or not configured properly
a necessary extension package is not installed or not configured properly(9)

Encryption Setting on Netbackup Server

I also see the client encryption settings from the NetBackup server

1 Open the NetBackup Administration Console on the server.
2 Expand the Host Properties node and select Clients.
3 In the Clients list, double click the name of the client you want to change. The Client Properties dialog displays.
4 In the Properties pane, click Encryption to display the encryption settings for that client. Here the ALLOWED is selected

Solution

There is a bit more to encryption than just a 'tick' in the policy.

1.) Create an encryption key file on the client by running the following command on the client (or on the master server with the -client option):
Windows:
  <install_path>\NetBackup\bin\bpkeyutil -client <client name>

Unix:
/usr/openv/netbackup/bin/bpkeyutil -client <client name>
-- To do this, cd into /usr/openv/netbackup/bin
-- Then run ./bpkeyutil -client <client name>

Enter new NetBackup passphrase: **********
Re-enter new NetBackup passphrase: **********

2.) In the NetBackup Administration Console, Expand NetBackup Management > Host Properties > Clients, double click to launch client properties window. Click on  "Encryption" and Configure this client to be enabled for encryption. You may see just like the below snap.

 

Important Discussion which may help you too

https://www-secure.symantec.com/connect/forums/bac...