Storage Server Configuration Wizard: RDSM has encountered an STS error: ioctl failed (2060017)
In playing a bit with Media server deduplication in NetBackup 7.0 GA, I have run into an issue where the Storage Server Configuration Wizard comes up with an error during the configuration phase, on Windows:
database system error.
RDSM has encountered an STS error: ioctl failed (2060017)
Here is a screenshot of the wizard in this state:
After reproducing this error a number of times on the same machine (reimaging in between tests), we had some engineers take a look at the system. As it turns out, the NBU 7.0 GA code, during the PD engine configuration, expects that the system is able to ping itself (have self name resolution). Not an unreasonable request, however in this case my host could not ping itself because it had an incorrect hosts file.
As it turns out, patches since the GA release change the behavior during configuration to use localhost, instead of the host's name.
In our case we fixed the name resolution problem, and the wizard has gone on its merry way, and has completed successfully.
The main purpose of this blog is to ensure that someone else looking under this error message one day can find this information, as I couldn't.