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Stuck journal messages in Enterprise Vault?

Created: 09 May 2013 • Updated: 29 May 2014 • 2 comments
Rob.Wilcox's picture
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It's something which is often talked about on the Symantec Connect Forums...  that's right, stuck messages in the journal mailbox.  There are many reasons why this might be happening.  One of them I just spotted in a new Symantec Enterprise Vault technote.

http://www.symantec.com/docs/TECH206025

The issue described in the technote is that sometimes mass-mailers generate messages all with the same message-id. It's just 'easier' for them, or poor coding, you can decide which!  The Enterprise Vault journal task does it's grouping of messages to process in the journal mailbox using message-id, so you can see that having many that are the same, but with different messages, or to different people might cause some issues.

Unfortunately the technote doesn't give any fix, solution or workaround, so it's one that you should probably subscribe to and see when it gets updated. Are you affected by this type of issue?

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TonySterling's picture

There is a workaround for that issue here:

Enterprise Vault (EV) Journaling experiences a performance degradation when multiple different messages shares the same 'Message-Id'

Article:TECH181078  |  Created: 2012-02-09  |  Updated: 2013-02-13  |  Article URL http://www.symantec.com/docs/TECH181078

While I never would suggest work around 2 or 3, the first 1 seems the most valid:

Workaround
1. Ideally, the problem lies within the Mass Mailer application which wrongly re-uses the same Message-Id.  This should be addressed with the source of the emails to create unique Message-Id's for each email.

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Rob.Wilcox's picture

Ahh cool Tony.  Thanks for adding that.

I guess the issue is that sometimes the mass mailer is out of the organisations control - ie external.

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