Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Endpoint Management Community Blog

Supported Models in Dell Client Manager

Created: 02 Jan 2007 • Updated: 07 Jul 2009 • 9 comments
Mauricem's picture
0 0 Votes
Login to vote

Q:
The number of systems supported by the latest version of Dell Client Manager is extremely limited. I noticed when using the OpenManage console that the list of supported model types is only about 43.

The guide says: "Management capabilities for certain older models as well as Dell Inspiron notebooks and Dimension desktops are limited to discovery only."

The only reason I ask is that the older version of OpenManage worked with most of the systems in our environment and I'm surprised that the capabilities of the tool are now so limited.

Does this mean that we can only do tasks like BIOS updates and alert notifications for supported systems? Are there plans to include legacy systems as well? Is there a way to manually extend the system list to other version?

Thanks

A:
Great questions, Mauricem.

Currently, Dell OpenManage does not support the Inspiron and Dimension line of products. The Altiris Dell Client Manager product is based on Dell's OpenManage platform which means that we do not support these models as well.

The good news is that we are currently working with the Dell Product Group to define how to support these unsupported models, but for now we are limited to the discovery of the unsupported models in the current release.

Customers can expect to see many favorable changes with our Dell integration in the near future and this is due in part to the recent expanded partnership between Altiris and Dell. For more information pertaining to this agreement, please check this link.

Comments 9 CommentsJump to latest comment

readzzz's picture

At ManageFusion Orlando 2006, this subject was a hot topic. In our environment, we lost manageability of 50% of our clients due to the "supported systems" list. The original post does not refer to unmanaged Dimension or Inspiron machines. The poster is refering to the Optiplex and Latitudes that were dropped from support. We have a large Optiplex GX150, GX260, SX260, Latitude C400, C600, and C610 liability. The DCM developers stated that "unsupported" machines can in fact be added to the supported machines SupportedModels.xml file from www.solutionsam.com web site. We need instructions to re-add "unsupported machines" to continue the testing that DEV did not complete on the older Optiplex, Latitude, and Precision workstations. The statement has been made that they were not added because of the limited testing of DCM 2.0. The Dell Open Manage Client code that the previous version used was at 7.2 and the latest is 7.4. Chances are good that older systems will perform well with DCM 2.0 if given a chance. We plan on ticketing this issue with Altiris Support and Dell Gold support.

-readzzz

DS + SVS = IT Bliss

0
Login to vote
Justin K's picture

It is to my understanding that if you edit the xml file you get from solutionsam.com you can unremark the older models and then import that file into DCM. You are still limited to what you are able to do with them but it will at least give you the ability to have the different groups by machine, I have mostly GX150's and 240's and this worked for me.

0
Login to vote
riva11's picture

Any recent updates for Latitude D6xx and D8xx?

Thanks

+2
Login to vote
Jordan Gardner's picture

You can follow the instructions in this article to add support for older models in Dell Client Manager.

http://juice.altiris.com/node/1014 (article pulled)

One item of clarification:

Since Dell Client Manager leverages Dell's OpenManage Client Instrumentation (OMCI), Dell Client Manager can only officially support what Dell OMCI supports. That is why older models are not included in the SupportedModels.xml, and not because there wasn't time to test older systems.

0
Login to vote
readzzz's picture

In DCM 1.0, Optiplex GX150's and GX260 were supported models. In version 2.0 and moving forward, Those models were dropped, even though they run under the current OMCI code. We have obtained a xml file that adds support for the GX260's under 2.0 . However, we lost the ability to manage the GX150's. This was dissapointing, because provisioning the bios of the Optiplex managed desktops is an important part of our migration processes. We run extended replacement cycles, so we have gx150's, gx260's, gx270's, gx280's, and 745's. We also lost the reporting of the older models with the 2.0 and 2.1 code revs.

DCM should be written to be backward compatible with the original DCM 1.0 compatablility list. Machines that are orphaned by code revs (be it OMCI or DCM) should be manageable under DCM using the final supported OMCI codebase.

-readzzz

DS + SVS = IT Bliss

0
Login to vote
thein's picture

I cannot access the link with my account. Please let me know what I need to do.

0
Login to vote
Admin's picture

Sorry thein,

Support had us pull that article. Apparently, the information in the article was doing more harm than good.

Please accept our apologies.

JM

0
Login to vote
michaeltsa's picture

Can anyone tell me how can I finding out the old models then? I want to create few collections that can seperate all old models.

0
Login to vote
JLathan's picture

I wrote the document pulled by technocal support, if you would like a copy please send me a private message and I will forward to you. This document is not supported by Dell or Altiris/Symantec or myself. This document is intended as a reference guide and not as a help or manual supplement.

Jim Lathan
ASG Technology Specialist | Dell Inc.
Client Systems Management / Thin Computing Solutions
Email: James_Lathan@dell.com

Jim Lathan
ASG Technology Specialist | Dell Inc.
Client Systems Management / Thin Computing Solutions
Email: James_Lathan@dell.com

0
Login to vote