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Symantec AutoSupport for Backup Appliances is now LIVE

Created: 11 Mar 2013 • 7 comments
A L Johnson's picture
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Have you ever wondered if your appliance issues can be resolved even before they appear at your end? ( i.e a system that proactively monitors your appliances and automates issue resolution.)  Symantec is committed to simplifying and improving support experiences for its customers. Built on the service automation strategy, Symantec AutoSupport framework provides proactive and automated support services to its appliance customers.

Starting February 4, Symantec Secure Operations Center ( SOC), an integral part of AutoSupport, began monitoring backup appliances all over the world, processing the alerts received from Symantec NetBackup and Backup Exec appliances, creating support tickets with field services for hardware related issues and Enterprise Support Services for non-hardware related issues. Symantec AutoSupport needs the CallHome functionality be enabled on the backup appliances and a registration of the appliance at the MyAppliance web portal (https://my.appliance.symantec.com/).  

Enable Symantec AutoSupport today and enjoy the benefits of proactive support.

For detailed information: AutoSupport Overview | AutoSupport FAQ

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captain jack sparrow's picture

Is it available to all regions? or limited to EMEA only

 Cheers !!!

CJS

 

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CRZ's picture

"all over the world"

Basically, if your Appliance can talk to our servers (names and IP addresses in the FAQ linked above), you may participate - and are encouraged to participate!


bit.ly/76LBN | APPLBN | 75LBN

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AKopel's picture

This sounds really good. I am attempting to register our appliances but it's not working. Where can we get support for getting this going?

 

Thanks!

AK

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Peter_E's picture

AK - Did you get this fixed? If not, drop me a note. You need to enable phone home on the appliance gui and then you register the appliances through the Symantec Support Portal. The FAQ link should have the details otherwise you'll find links on the appliance support pages.

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AKopel's picture

Still working on it, I have a case open (Case #04046744).

Aaron

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captain jack sparrow's picture

Can partner register for Customer.. Or Say Partner register themself if customer does not wants. Just to ensure Appliance is healthy and is being monitored by Sym Live as well?

 Cheers !!!

CJS

 

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