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Backup and Recovery Community Blog

Symantec Backup Exec Small Business Services in EMEA

Created: 04 Sep 2009
GFK's picture
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The right resource, at the right time, for the right cost

Most of us never really have the time (or inclination for that matter) to design and deploy a really great solution backup strategy based on BE and/or BESR. There are a whole raft of really good partners of Symantec’s who do this and can help customers get the best out of their BE deployment as well as keep the environment up to date. In order to compliment services offered by partners there are a number of fixed priced service offerings from Symantec to help support both customers and partners accelerate the successful implementation and upgrade of Backup Exec and Backup Exec System Recovery when resources can be limited.

The services are suitable for Small Business customers whose environments range in size from 1 to 10 servers. The fixed price gives the customer the comfort of knowing that the project will never exceed their allocated budgets providing a number of key benefits:

  • Minimise the risks associated with new technology implementation
  • Focus on core business support and enablement
  • Accelerates the time to benefit from Backup Exec investments
  • Provide Symantec expertise to effectively plan, deploy, and optimise a business-resilient solution
  • Symantec insight into improved performance
  • Ensure ‘Best practice installation and support’ directly from Symantec.

There are 3 key services that Symantec provides specifically designed with Small Businesses in mind.

  • Implementation services:
    The implementation service is applicable to new Small Business customers and will include the installation of 1 Backup Exec server and 5 Backup Exec Agents.
  • Upgrade services:
    The upgrade service initiates the upgrade of Symantec Backup Exec version 9 or above to version 12.5.and is applicable to Small Business customers that have 1 Backup Exec server.
  • Remote Agent Implementation Services:
    The final option is for existing Backup Exec customers to ensure that their entire environment is backed up and Symantec will implement up to 10 Backup Exec Agents within the customers IT estate.

If you would like further information about any of these services your partner can let you have additional details. Given that whatever else you gamble with, backup shouldn’t be one of them now might be the time to look at ensuring your backup is the right solution for your business today.