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The Symantec DLP Knowledgebase

Created: 01 Jun 2009 • Updated: 03 Jun 2009 • 2 comments
Marie Coon's picture
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As a Symantec Data Loss Prevention (DLP) customer, you have access to thousands of DLP technical solutions contained within the Symantec DLP Knowledgebase.

To get to the Knowledgebase, go to: https://kb-vontu.altiris.com or select a specific Vontu/Symantec product from our support page at: http://www.symantec.com/business/support/all_produ...

and click the Knowledgebase button located on the upper right-hand side of the page.

If you do not have an account click on the “New User? Request Access Link”

Note: You must be a DLP customer to gain access to the knowledgebase.

An added benefit to the Knowledgebase is the ability to sign up for alerts regarding New Hotfixes/New Release Notifications, and other important technical information that is sent from the Knowledgebase. In order to keep informed of these important bulletins, you must subscribe to email notifications through the Knowledgebase System. To subscribe, once you are in the Knowledgebase System, click on the plus+ sign next to Vontu on the left hand side of the screen to expand the category. Then click on the Bulletins category and then the subscribe/unsubscribe button in the main window. Clicking at the Bulletins level will sign you up for all of the bulletins, and ensure you receive all alerts should additional bulletin categories be created.

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Stephen Heider's picture

Symantec DLP Support wishes to make the following announcement on the Symantec DLP Forum.

The Knowledgebase (KB) for Symantec Data Loss Prevention and Data Insight will no longer require a username and password to access content.

This is the same KB that previously required a login, via https://kb-vontu.altiris.com, but which has now been made publicly available for the first time.

More details about this change can be found in the following DLP Critical Product Update, via this link:

https://dlp-kb.symantec.com/article.asp?article=56676&p=4

Note that the above URL also contains an alias for the now publicly available DLP Knowledgebase.

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Stephen Heider's picture

As a major update to the above post from April of this year, the DLP Knowledgebase has recently completed a migration from the old location noted above.

The new location for the Knowledge Base should be a familiar one to Symantec customers, because it is the same Technical Support Knowledge Base that house technotes for most other Symantec products.

Please note:

  • All previously available content will be migrated to the new location.
  • Newly migrated articles (known as 'Technotes' in the Symantec Knowledge Base) will contain a 'Legacy ID' entry. The Legacy ID is the Article ID from the original Knowledgebase.
  • Unlike the previous knowledgebase, searches within the new KB require a product to be specified via the product selector. At the time of the migration, no option to select "Data Loss Prevention" in general was available. This should be corrected shortly.

To allow all technotes for all DLP products to be searched, use the following URL in order to "pre-load" the Data Loss Prevention family of products:

http://www.symantec.com/business/support/index?page=home&productselectorkey=56544

Your search page will then show "DLP Family" in the product selector field, and will search among the newly indexed technotes for your solution.

If you have any questions or need more information, please contact Symantec Technical Support at http://www.symantec.com/business/support/contact_techsupp_npid.jsp

Thank You,

Symantec DLP Technical Support

http://www.symantec.com/data-protection | 1.800.342.0652

 

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