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Symantec Email Submission Client (SESC) 1.0: NOW AVAILABLE

Created: 20 Mar 2012 • Updated: 20 Mar 2012 • 26 comments
Ian McShane's picture
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Hi!
 
My last post back in October 2011 introduced the beta program for a new application for our messaging security customers.
I'm delighted to announce that we achieved our Generally Available (GA) milestone yesterday on March 19th meaning that the Symantec Email Submission Client is now available for all of our customers to download and install.  This is my first "1.0" product release so I'm particularly excited to see this product ship :)
 
Did I mention that this is provided at no extra charge?  Yup, free.
 
We had some excellent beta participants in this cycle, ranging from large enterprise customers to small businesses and we got some fantastic real world feedback which helped us ship an even better product than we originally scoped.
 
So, what is SESC?
 
The Symantec Email Submission Client (SESC) enables messaging administrators to streamline their process and procedures around one of the highest help desk call generators - missed spam.
 
Without blocking ALL email, no mail security vendor can claim to have a 100% catch rate.  Despite having an externally verified and market leading catch rate, Symantec understands that customers want to be able to report missed spam to us so that we are able to prevent the same spam attack hitting them again.
 
The SESC has been designed with the end user in mind, with the goal of making it SIMPLE TO SUBMIT.
 
Awesome! How does it work?
 
SESC integrates with Microsoft Exchange Server 2007 and 2010, utilising the flexible Exchange Web Services (EWS) platform to provide native support for all rich Exchange clients including Outlook, Outlook:Mac, OWA and Exchange enabled mobile devices.
By integrating directly with the backend of the messaging system, customers can avoid the costly admin overhead associated with deploying a plug-in or client to endpoint devices.
Because of the way EWS works, we are able to recommend that SESC is installed to a non-Exchange server so that there is no additionaly CPU burden placed on your mission critical infrastructure.  You can run SESC on any Windows 2008 R2 server, both physical or virtual (VMware ESX/ESXi or MS Hyper-V) are supported too.
 
What about the user experience?
 
Like I said, we want this to be as simple as possible and actually aimed to make it easier than deleting an item from your Exchange client.
To submit missed spam (aka false negatives) to Symantec, end-users simply move the offending message to an special folder in their mailbox.
This folder name is fully configurable by Administrators, who also have absolute control over which users are enabled for submissions.  Using their existing Active Directory infrastructure, Administrators can use pre-existing or new Groups or OU's as well a providing a custom LDAP query to opt-in the users.
 
There are two working modes for SESC, Moderated Submissions and Direct Submissions.
With Direct Submission mode, every message moved to the submission folder by an end-user is submitted to Symantec.
With Moderated Mode, Administrators can delegate an approval process to one or more users.  In this mode, the end-user moves the message to the submission folder as normal.  This message is then made available to the 'approval' user who can decide whether the message should be submitted to Symantec or not.
This is particularly useful where data privacy may be a concern.
 
With SESC, customers no longer have to use the existing and rather convoluted method of submission; which involves supplying the entire missed spam message as an RFC822 attachment to ANOTHER email and sending it to the correct email address at Symantec.
 
The Symantec Email Submission Client is available today for the following products:
  • Symantec Messaging Gateway
  • Symantec Mail Security for Exchange
Simply sign into http://fileconnect.symantec.com and download the installer.
Note: Symantec Protection Suite Enterprise Edition customers will be able to download SESC from Fileconnnect from April 2012.
 
There are some really fantastic extensions to our submissions process coming in the next release of Symantec Messaging Gateway which not only extend the functionality of SESC but also help to improve your protection even more.  What's more, the beta for Symantec Messaging Gateway 10 is due to kick off in May 2012 - if you are interested in participating please get in touch either in the comments below or you can email me ian_mcshane@symantec.com.
 
I'm excited to get more feedback as we start to think about the next releases of SESC so please do download, install it, check it out and let me know what you think either in the comments or directly by email.
 
Cheers!
 
Ian McShane
Senior Product Manager | Messaging & Web Security
Endpoint & Mobility | Symantec

Comments 26 CommentsJump to latest comment

Andre Hanekom's picture

Wil it work with Exchange 2003 aswell?

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toby's picture

Hi Andre,
No as you need the mailbox get objects from Exchange Web Services that are available in the latest service pack of exchange 2007 and of course 2010.

Hope this helps
Bye Toby

------------------------------------------------------------------

Best regards!

toby

CISSP / STS / MCP 

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TGrabowski375's picture

Our Exchange enviroment is E2k7 SP1HF7 (we can not move do SP2 due to legacy apps that are running on E2K, are out of support and we can not afford to have unplanned down time with them -but they are on paper as planned upgrade asap ). 

The issue I am seeing, and I believe that it because we are not up to SP2 on exchange 2007, is I see the Root but not our 2 MB servers.  I have entered the E2K7 CAS.  I have read that the SESC is certified with E2K7-SP1(and later) but not supported.  Is there a trick or fix to be able to see pre SP2 servers through the SESC Console? 

Thanks in advance for any assistance,

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benjamin_lurie's picture

Just a process note, you can post these questions/issues with SESC in the forum for Symantec Mail Security for Microsoft Exchange.

With regards to your problem...

The list of mailbox servers is obtained from Active Directory using standard LDAP calls.  Here is an example of the LDAP filter used to get the list of Exchange servers:

From the list of Exchange servers then the list of mailboxes is obtained:

You can try out the same queries in your environment.

Ben

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TGrabowski375's picture

Thank you, I'll check there and post as needed. I'm still unsure where the queries are stored so that I can edit if needed.

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VBAL's picture

Any plan for Symantec Email Submission Client (SESC) for Lotus Domino servers ??

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Serpentz's picture

I will ask the question again:

Any plan for Symantec Email Submission Client (SESC) for Lotus Domino servers ??

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kuta hotels's picture

are Symantec Email Submission Client still free, cause now in septemebr and th release date 20 march

With thanks and best regards,

made Jaya - www.kutahotelsbali.com

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TSE-JDavis's picture

It's not free, but you get it with the Protection Suite 4.0.

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kuta hotels's picture

thanks TSE-JDavis, my i know the cost, so i can talk to my boss to purchase it

With thanks and best regards,

made Jaya - www.kutahotelsbali.com

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TSE-JDavis's picture

Are you sure that you do not already have it? Why would you use the SESC without having purchased a Brightmail-based product?

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kuta hotels's picture

sorry, i mean this is for other office

With thanks and best regards,

made Jaya - www.kutahotelsbali.com

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Guclu's picture

I have installed it and we use it at our exchange 2007 server.I want to ask is there an integration between SESC and Message Gateway ? I mean when users send the spam message to SESC is  SMG can see these spam messages? 

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toby's picture

Hi Guclu,

why you want to see on SMG the submissions via SESC, or do you mean more the reporting function of SESC what has been submitted and included in the SPAM defs?

Thank you

toby

------------------------------------------------------------------

Best regards!

toby

CISSP / STS / MCP 

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Guclu's picture

Is there any integration between the emails reported as spam by exchange users within an organization using SESC and the SMG 10.x Customer-rules created for the same organization using the submitter ID for the SMG ??

Apparently, the SMG manual submitting of Missed Spam, create customer-specific rules for the emails reported as spam from the administrator.  The SESC spam reported by Exchange users is part of the Global Rules.

Any way to send the SESC spam emails to the SMG 10.x Quarantine and later, send the spam to Symantec to feed the customer-specific rules ??

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Frankenstein's picture

Is a SESC feature planned as "Guclu" asked?

It would be nice if we could use the new custom rule feature with SESC.
Maybe Version 1.5 of SESC?

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toby's picture

It would make sense from the business perspective to bring those submissions together.
When looking into how SESC works with the Exchange Web Service only and as there is no real SMTP involved it might be difficult currently to integrate it. For a 1.5 maybe somehow it can work as a kind of proxy via the HTTPS submission to post it to the SMG first and proceed from there.

------------------------------------------------------------------

Best regards!

toby

CISSP / STS / MCP 

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Amanda Grady's picture

Any submission in valid format made to Symantec (correctly forwarding the email as an attachment, using the Symantec Email Submission Client, submitted via the Brightmail Control Center) will contribute to Customer Specific Rules in Symantec Message Gateway, providing

1) the feature has been enabled

2) the messages submitted originally passed through Symantec Messaging Gateway

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AlperGunay's picture

We started to install Exchange 2013 implementation. Does SESC support for Exchange 2013 environment ?  when is it possible ?

thank you.

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CabarrusHealth's picture

Could we receive an update with an ETA on when this will be released with Exchange 2013 support?

thanks!

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Amanda Grady's picture

At the moment we do not have a timeline to support Exchange 2013.

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Guclu's picture

We are using Exchange 2007 and SMG this tool is awesome i love it :)

But in a couple of week we are moving to Exchange 2013.Still waiting for Exchange 2013 support.

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JulianaJ's picture

Hi

Is there any updates for the support for SESC with Exchange 2013? Thanks.

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Amanda Grady's picture

We are reviewing this and it's possible we may develop this free tool for Exchange 2013, however if it goes ahead I think it's more likely for next year. 

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Impac Help Desk's picture

Hi, does this mean inbound or outbound?

"2) the messages submitted originally passed through Symantec Messaging Gateway"

We are currenlty receiving emal inbound.

Thanks

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