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Symantec Endpoint Protection 12.1 Release Update 4 Maintenance Patch 1A (12.1 RU4 MP1a) English has been posted to FlexNet!

Created: 17 Apr 2014 • 26 comments
Chetan Savade's picture
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Hello Everyone,

Symantec Endpoint Protection 12.1 Release Update 4 Maintenance Patch 1A (12.1.4104.4130 - 12.1 RU4 MP1a) English has been released and is now available for customers to download on FlexNet. This new SEPM release addresses the OpenSSL “Heart Bleed” vulnerability. Additional language versions will become available throughout the week.

Please refer to the following KB article for additional detail:

Is Symantec Endpoint Protection affected by the Heartbleed OpenSSL vulnerability (CVE-2014-0160)

  • The new SEPM build is labeled RU4 MP1a with a version number of 12.1.4104.4130.
  • This version of the SEPM is supported for migrations over any version of the SEPM (Customer does not need to update to RU4 prior to applying the MP1a)
  • The only change from RU4 MP1 to RU4 MP1a is the updated version of OpenSSL.
  • The packages directory of the SEPM will include the RU4 MP1 RTM build of SEP or SNAC depending on the CD Layout 
  • The Versions.txt will include the updated version information.  Note:  Due to the way this is generated, it will state the build number correctly, but the build number will also show an updated SEP client, which is not included.
  • This is all noted in the KB article.

Once files are live, we will be updating the KB article with the availability information.   

After successful migration to RU4 MP1a it's recommended to change administrator passwords.  While we haven't had any reports of exploitation occurring, as an additional layer of security the customer may want to update the SEPM private key, as described in the KB “Responding to Symantec Endpoint Protection Manager certificate compromises”.

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LinwoodR's picture

I don't see a new 12.1 RU4 MP1a update on Flexnet. 

The latest update I see was posted on Feb 18 and is 12.1 RU4a (12.1.4023.4080)

(Symantec_Endpoint_Protection_12.1.4a_SEPM_EN.exe and Symantec_Endpoint_Protection_12.1.4a_Part1_Installation_EN.exe)

Am I looking in the wrong place?

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Helpis's picture

Same issue.  I tried reinstalling anyway and it remains at 12.1.4023.4080

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.Brian's picture

It's not available yet that I can see

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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Daxx007's picture

Also can someone PLEASE put file descriptions on the downloade files. Do I need both the "Part 1" download AND the "SEPM" Download also? Or does one of them contain both? Good greif it shouldn't be this difficult.

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.Brian's picture

Part1 contains EVERYTHING, SEPM, client installs..etc.

Otherwise they're broken out separately.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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Chetan Savade's picture

Adding public document.

Symantec Endpoint Protection 12.1.4.1a is now available

The English version of Symantec Endpoint Protection 12.1.4.1a is currently available. Additional localized versions will be posted as they become available. To see which language versions are currently available, see TECH216558.

Article:AL1555 | Created: 2014-04-17 | Updated: 2014-04-17 | Article URL http://www.symantec.com/docs/AL1555

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Chetan Savade's picture

Let me know if in case you still don't see it on FlexNet.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Ajay Kumar Das's picture

Hi i am Ajay Das from Indian Army purchase Symc Endpoint Protection 12.1 10 user packegs. wat to update it offline. please tell me how to update offline my pc. thanks

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Chetan Savade's picture

Hi Ajay Das,

The Intelligent Updater is an executable file that can be used to update virus definitions for the Symantec Endpoint Protection client. To update the definitions, run either the Daily Certified or Rapid Release Intelligent Updater on the local computer.

Refer this article: http://www.symantec.com/docs/TECH102606

A .jdb file can be used to update the virus definitions for SEPM. The updated SEPM will then begin to supply the updated definitions to the managed Symantec Endpoint Protection (SEP) clients that are configured to receive content from that SEPM.

Refer this article: http://www.symantec.com/docs/TECH102607

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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James007's picture

You can download Here virus defination.

 

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep

 

How to Update Definitions for Symantec Endpoint Protection using the Intelligent Updater

Article:TECH102606  | Created: 2007-01-08  | Updated: 2014-02-20  | Article URL http://www.symantec.com/docs/TECH102606

 

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iub's picture

i cant see the last version, how could i download Symantec Endpoint Protection 12.1 Release Update 4 Maintenance Patch 1A ?

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Chetan Savade's picture

Hi,

Please get in touch with Symantec license department, they might provide you temporary license number to download the product.

Or Contact support they can help you out.

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp  

http://www.symantec.com/support/assistance_care.jsp

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Chetan Savade's picture

Hi,

Ideally it should be available to download, select Update: Symantec Endpoint Protection Manager 11.x to 12.1

Screenshots are attached to the reference.

MP4aa_0.jpg

MP4a_0.jpg

However if you don't see the latest version then need to contact license departement, they can generate new temp license number to download this version.

Website: http://symantec.custhelp.com
Phone number: 1-800-721-3934
Email: license@symantec.com

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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bipubl's picture

Hi Chetan, 

I have just taken over from my ex-boss.

Please confirm why I am getting warning from SEPM that our server is 12.1.4023.4080 new update is 12.1.4100.4126. Will this new update  (12.1 RU4 MP1a) will resolve this warning.

regards

Umesh

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.Brian's picture

Have a screenshot of this?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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Chetan Savade's picture

As Brian said can you share the screenshot?

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Chetan Savade's picture

Yes, upgrade to the latest version should resolve this warning.

12.1 RU4 MP1a (12.1.4104.4130) is the latest version. You can downoad from FlexNet.

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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bipubl's picture

Thanks,

seems some licensing issue, last update is Feb 18, 2014,

whether the .jdb file will do ?

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Chetan Savade's picture

JDB file will update only the SEPM definitions not the SEPM version.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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bipubl's picture

and same will be case for v5i32.exe, i.e. no version upgrade.

bothering you with my non tech issue but is there any way to get latest license serial no. we have purchased, there is no trace of any communication, i have tried all avaialble but all those shows old renewal dates

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Chetan Savade's picture
Hi,
 
Write an email or contact support to get quick response.
 
You can send an email at license@symantec.com
 
Website: http://symantec.custhelp.com
Phone number: 1-800-721-3934
Email: license@symantec.com

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Doraemon's picture

Hi All,

I installed the latest version of SEPM and we encountered an issue when it comes to database. the Total number of client that i was 54 and i have a 23GB of sem5 file, 15GB database backup and 69GB of Content folder(update folder). And ithink that this is not normal. Configuration of all logs is default..can anyone help me to resolve this issue? See screenshots of the clients and sem5 file.

 

 

Thanks

 

 

 

SEP DB.jpg
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