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Symantec Endpoint Protection via CHAT, Phone Support, Social Support & Web Support via MySymantec

Created: 07 Aug 2014 • Updated: 19 Aug 2014
Chetan Savade's picture
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Hello Everyone,

Symantec Endpoint Protection support is availalble with multiple options like Phone Support, Chat Support, Social support & Web Support via MySymantec 

Here is the landing page: http://www.symantec.com/business/support/index?page=contactsupport&key=54619 

 

Phone Support:

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Check Phone Support conact by region. Here is the link.

http://www.symantec.com/support/techsupp_contact_phone.jsp

 

Chat Support:

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To initiate Chat support, Enter initial word like Endpoi...It will populate the product list, select the product and click on Continue.

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Click on ' Click on LiveChat

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Enter your Name, Email Address, Existing case Number if any & Issue Description. Click on Request Chat & you will be connected to support engineer.

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Note: Chat lines staffed 8 AM - 8 PM Eastern time.

 

Web Support via My Symantec:

Submit your question to a Endpoint Protection expert. Create, review and manage cases related to technical product support.

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Link: http://bit.ly/1kRnm8G 

 

 

Social Support: 

Community forums:

Enterprise Product 11.x & 12.1 : https://www-secure.symantec.com/connect/security/forums/endpoint-protection-antivirus

Small Business Edition 12.0 & 12.1: https://www-secure.symantec.com/connect/security/forums/endpoint-protection-small-business-edition-12x

Small Business Edition 2013: https://www-secure.symantec.com/connect/security/forums/endpoint-protection-small-business-edition-2013

Twitter:

Feel free to follow @SymantecHelp on twitter at http://twitter.com/SymantecHelp.

Spicework:

http://community.spiceworks.com/security/symantec

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