When I signed on to work in my current position as infosec specialist, I was required to attend the Symantec Endpoint Protection 11.0 MR4: Administration course. Little did I know how hard it would be to actually register and attend a course in my area. The course was cancelled 3 times due to lack of enrollment 3 times, before I finally attended. I began working with SEP11 MR2, and finally got into the MR4 course with 1 year of experience under my belt. The instructor stated "Wow, you've been working on the product for a year so you can probably teach the class"!
The course was a good course, but the instructor was right. I didn't learn a significant amount of new information. My sole job is to manage Symantec Endpoint Protection Management servers, so naturally I learned a thing or two over the last year. On the otherhand, this class is great for those who are new to Symantec, or interested in migrating to SEP11. I was hoping the instructor would teach me things I didn't know, but SEP11 has no "easter eggs" besides the almost hidden menu in the "manage groups" field of the limited administrator account creation page, which I showed the teacher.
If you plan on taking the course 1) Be patient and expect cancellations 2) If you've been working with the product for a long time and have read the manuals you most likely won't come away with anything new 3) Its a great course!
The instructor will cover the basic and advanced features of the product and newbys will be able to walk away with the confidence to install and administrate the SEPM and SEP11 clients. Using the product will require basic Windows System administrator knowledge (building and maintaining servers), SQL if you plan on using it for your database, and the basics of network. Depending on the size of your organization you may want to consider beefing up your hardware way beyond the official Symantec requirments.
Not only do you walk away with knowledge, but also a few goodies. YOu'll get a t-shirt, learning materials used in the course, and whatever goodies Symantec decides to give away during your visit to their training facility.